Operations Coordinator

About the role

The plays a critical role in supporting the expansion of international accounts and driving alliance initiatives forward. This position is responsible for establishing and maintaining the operational bedrock necessary for robust partner programmes and sustained account growth. The success of these efforts is directly tied to the accuracy of data, the strength of professional relationships, and rigorous governance execution. You will own the day-to-day coordination that ensures teams can focus on strategic objectives without disruption. This role requires a proactive mindset and a commitment to meticulous organization in a dynamic environment. You will act as a central point of contact, ensuring alignment across internal teams and external partners. The position is designed for a detail-oriented individual who thrives on structure and is passionate about enabling seamless business operations.

Key facts

What you'll do

Ensure partner, programme, contact, and pipeline data remain accurate and current, providing stakeholders with a reliable foundation for high-impact decisions.

Maintain comprehensive trackers around alliance agreements to facilitate timely escalation of actions and keep all commitments on schedule.

Organise, update, and optimise SharePoint content and templates to ensure teams can locate needed resources quickly and efficiently.

Provide consulting teams with the essential tools, templates, and credentials required to deliver high-value client solutions.

Coordinate meetings, book sessions, prepare detailed agendas, and capture actionable items to keep programmes and governance running smoothly.

Monitor alliance partnerships closely, identifying risks and opportunities to support account growth initiatives.

Leverage data, trackers, and reporting to generate insights that influence strategic recommendations and operational adjustments.

Serve as the primary point of contact for administrative and operational inquiries, managing inbound requests with speed and precision.

Utilise Microsoft 365 tools, including Excel, PowerPoint, Outlook, Teams, and SharePoint, to create and maintain efficient operational workflows.

Act with curiosity and a can-do attitude, quickly learning new topics and approaches to solve complex operational challenges.

Build and maintain strong working relationships with colleagues and senior stakeholders, both in person and in remote settings.

Demonstrate strong written and verbal communication skills to ensure clarity and alignment across all levels of the organisation.

Contribute to continuous improvement initiatives by documenting processes and identifying opportunities for enhanced efficiency.

Support the team in managing CRM or pipeline tools to ensure visibility into the sales cycle and alliance performance.

Requirements

You must possess a bachelor's degree or equivalent, which is a non-negotiable requirement for this position.

A minimum of 5 years of experience in an administrative role within operations, project management, sales support, or marketing is mandatory.

You must be highly organised, with the demonstrated ability to juggle multiple projects, tasks, and deadlines simultaneously without compromising quality.

Strong attention to detail and accuracy is required in all outputs and data handling to ensure error-free execution.

Excellent written and verbal communication skills are essential for clear and effective interaction with both internal and external stakeholders.

You must be able to build strong working relationships, fostering trust and collaboration with colleagues and senior stakeholders in person and remotely.

The ability to manage inbound requests efficiently is essential, ensuring timely and effective responses to all queries.

You must be comfortable working with data, trackers, and creating reports to support insight and decisions at various organizational levels.

A curious, can-do attitude is required, along with a demonstrated willingness to learn about new topics and approaches rapidly.

A specific interest in alliances, marketing, and client relationship development is necessary to thrive in this role.

Proficiency with Microsoft 365, including Excel, PowerPoint, Outlook, Teams, and SharePoint, is a hard requirement.

Any exposure to alliance partnerships and to a CRM or pipeline tool is a bonus, but not essential for initial consideration.

Nice to have

While not mandatory, prior experience in alliance partnerships, account growth, and CRM or pipeline tools is preferred.

Practical notes

Baringa is an equal opportunity employer and operates an inclusive recruitment process with reasonable adjustments available.

Typical interview steps

Operations interviews usually include a process scenario, an analytics question, and behavioral rounds. Candidates may be asked to improve a workflow or plan an event. Attention to detail and clear communication are tested throughout. Interviewers often ask how you would fix a process that is failing. Walking through diagnosis, a plan, and measurement is the winning structure.

Good to know

Proficiency in Microsoft 365 and comfort with data, trackers, and reporting are central to this role.

Alliance partnerships, account growth, and CRM or pipeline tools are common in this type of position.

Questions to ask

Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation.

Career growth

Operations careers grow from coordinator to manager, director, and chief operating officer roles. Some people specialize in supply chain, facilities, or program management. Success depends on reliability and on improving the systems you own. Operations careers reward reliability and continuous improvement. Operators who quantify the impact of their fixes move into leadership fastest.

About the location

Bulgaria's capital is one of Europe's cheapest capitals. Monthly costs around $1,100. Lozenets and the center have coworking spaces. Internet is fast. Vitosha mountain is a 30-minute bus ride for hiking and skiing. Summers are warm, winters snowy.