Account Manager, Client Success

About the role

Axios is building a new benchmark for media companies by centering audience needs and delivering trusted, award-winning news in digestible formats. The Client Success Account Manager role is critical for owning the post-sale journey and ensuring that every growth account experiences seamless onboarding, execution, and ongoing value. You will act as the primary point of contact, translating Axios' capabilities into clear narratives and strategies that resonate with client stakeholders. This position requires a high level of ownership, where you apply judgment and expertise to navigate common scenarios with minimal guidance. You will be expected to operate with an entrepreneurial lens, balancing revenue objectives with relationship building to secure long-term loyalty. Success in this role will be defined by your ability to turn curiosity into clarity and client challenges into collaborative solutions.

Key facts

What you'll do

Orchestrate end-to-end campaign lifecycles for new and existing clients, ensuring alignment between Axios products and client business goals.

Translate complex product capabilities into simple, compelling narratives that help agency partners and clients visualize successful outcomes.

Develop and present media strategies that support client objectives, using insights to recommend the most effective Axios offerings.

Lead kickoff calls and manage all post-sale campaign elements, coordinating production, launch, and reporting with precision.

Monitor campaign performance in real time, identifying trends and anomalies that could impact delivery or revenue targets.

Build and maintain strong relationships with internal stakeholders, including Client Partnerships, Smart Brevity Studio, Events, Brand Journalism, and Ad Operations.

Collaborate with cross-functional teams to design and execute campaigns that span the full Axios product suite.

Support media planning efforts by providing data-backed recommendations that improve proposal accuracy and client satisfaction.

Identify and communicate opportunities for account growth, renewal, and upsell based on evolving client needs and usage patterns.

Proactively flag risks and blockers, presenting clear solutions that keep projects on schedule and within scope.

Champion radical candor and kindness, fostering a culture of collaboration, transparency, and continuous learning across teams.

Take pride in obsessive attention to detail, ensuring that every interaction reinforces Axios' reputation for trustworthy, audience-first service.

Leverage analytics and reporting tools to refine campaigns, optimize performance, and maximize long-term value for clients and Axios.

Act as a trusted advisor, guiding clients and agency partners through each stage of the post-sale process with confidence and clarity.

Continuously educate yourself on industry trends and Axios innovations, enabling you to anticipate client questions and deliver forward-thinking advice.

Requirements

Candidates must have 1-2 years of client-facing digital campaign management experience, including planning and execution from start to finish.

You must demonstrate the ability to apply skills independently in common situations while understanding the broader business context.

You should be comfortable contributing effectively with occasional support, balancing autonomy with collaboration.

A revenue mindset is essential, as you will help drive client retention, identify growth opportunities, and support media planning efforts.

You must possess outstanding communication, organization, and project management skills with obsessive attention to detail.

You are expected to have a growth mindset, embracing fast-paced environments and learning new concepts quickly.

You should be an entrepreneurial team player who operates with integrity and practices radical candor.

You must foster a culture of collaboration, kindness, and support for colleagues in every interaction.

You are required to have a strong understanding of how to build and maintain relationships with multiple internal and external stakeholders.

You must be able to quickly learn and articulate how Axios' products work to ensure clients feel confident and supported.

Nice to have

An affinity for aligning client business goals with product positioning to create more relevant campaigns.

Experience working with cross-functional stakeholders to coordinate seamless execution across teams and platforms.

A track record of identifying and proposing upsell or renewal opportunities based on performance data and relationship insights.

Practical notes

This role involves remote work with flexible hours, though responsiveness across time zones may be required during campaign launches or critical deadlines.

Travel is not expected as part of this role, and no visa sponsorship information is provided at this time.