Senior Account Director

About the role

Avalere Health seeks a Senior Account Director to lead strategic client account management in New York, NY. This permanent, full-time role offers a salary of $180,000.00 per year. The position requires a professional who will own the complete client journey, ensuring goals are met while managing teams and supervising direct reports across one or multiple accounts. The Senior Account Director will be the primary steward of the campaign lifecycle, taking ownership from initial concept through final delivery. You will guide strategic direction and ensure all client objectives are achieved with a high degree of ownership. Leadership of the client services team is central to this position, requiring you to coordinate and supervise the work of direct reports. Your influence will extend across teams to drive complex projects to successful completion. Close partnership with internal client services colleagues is essential for success, fostering a collaborative environment.

Key facts

What you'll do

• Own the end-to-end management of client campaigns, acting as the central point of accountability for strategic direction and operational execution from intake to final delivery.
• Champion the intake process by deeply gathering detailed requirements and aligning internal resources to set the foundation for client success and project efficiency.
• Architect tailored solutions by building approaches that directly address specific client needs and overarching business objectives, ensuring strategic alignment.
• Lead and refine review sessions to iteratively refine deliverables, ensuring all work meets the highest standards of quality and client expectations.
• Drive ship activities by meticulously coordinating timelines and resources, guaranteeing reliable on-time delivery for every engagement without compromise.
• Forge and nurture partnerships with external stakeholders to amplify project impact and value, leveraging external relationships for enhanced outcomes.
• Champion quality assurance as an ongoing discipline by monitoring progress closely and resolving issues proactively before official launch.
• Guide workflow optimization initiatives to improve team efficiency and elevate client satisfaction through streamlined processes.
• Take ownership of documentation to support smooth handoffs and long-term account sustainability, ensuring clarity and continuity.
• Champion knowledge transfer between teams to maintain continuity and clarity, facilitating seamless collaboration.
• Provide direct mentorship to client services staff, supporting their daily operations and fostering professional growth and development.
• Operate within Avalere Health's global network, utilizing New York offices as collaboration hubs to drive impactful healthcare consulting engagements.

Requirements

Candidates must possess 3-5 years of experience managing client services and campaigns, demonstrating a proven track record in this area. The ability to manage multiple clients simultaneously is required, ensuring quality is maintained across all engagements. Strong strategic thinking and communication skills are essential, forming the foundation for effective leadership and client interaction. Experience supervising direct reports and leading cross-functional collaboration is necessary to navigate complex project landscapes. You must demonstrate capability in intake, build, review, and ship workflows, showing mastery of the end-to-end process. Knowledge of healthcare consulting and client-facing engagements is expected, given the specialized nature of the industry. A commitment to inclusive practices is mandatory, aligning with our Employee Network Groups that promote diversity, equity, and inclusion. Understanding of fertility-friendly policies and accommodations is essential due to our accredited status. Familiarity with the "Magnet, Not Mandate" philosophy is required to thrive in our flexible work environment. Participation in the Disability Confident Scheme is integral to our hiring philosophy, ensuring fair processes for all candidates.

Nice to have

None specified.

Practical notes

This is a permanent full-time position based in New York, NY, within the primary hiring region. The role operates under a "Magnet, Not Mandate" philosophy with no formal office requirement, valuing proximity for meaningful in-person engagement when necessary. We are an accredited Fertility Friendly employer with policies supporting employees across family planning journeys. Regular career conversations and extensive training resources are provided to encourage professional growth. Six Employee Network Groups exist to promote diversity, equity, and inclusion, facilitating connection, learning, and social activity. If you need adjustments during the application process, you can notify us to ensure fair participation under the Disability Confident Scheme.