Scaled Customer Success Manager
Job description
About the role
This role designs and executes customer success initiatives that translate product capabilities into measurable outcomes. The position connects strategic program planning with day-to-day account support to serve defined customers.
Marketing teams grow awareness and demand for a company's products. They write copy, run campaigns, manage channels, and measure results. The work spans content, paid ads, email, events, and search. Marketing roles combine creativity with data and constant testing. Marketing teams usually run experiments every week and keep the work that performs. Most companies hire specialists in channels such as paid search, email, or content.
Key facts
What you'll do
Data-driven analysis identifies focus areas and measures the impact of success programs on customer outcomes. Teams translate insights into actions that improve retention, expansion, and advocacy across the customer base.
Coaching helps customers unlock maximum value from complex software and reinforces consistent adoption of core features. Programs are built as repeatable systems that allow customer success to scale efficiently across segments.
Work at early- or growth-stage startups develops experience in fast-paced environments where priorities evolve quickly. Solutions are created to be repeatable so that customer success processes can support increasing scale without proportional headcount growth.
This approach coordinates outreach so that segment-specific needs are addressed within a unified strategy.
Requirements
The posting states a minimum of 3 years of experience.
The posting specifies a minimum of three years of experience for this role. Candidates must demonstrate this level of experience in customer success or related functions.
The posting states a minimum of five years of experience for this position. Professionals must bring at least five years of relevant background to be considered.
A Bachelor's degree is required as a baseline qualification for the position.
At least three years in Customer Success or Account Management are mandatory for this role.
A passion for technology is essential to understand product value and communicate it effectively.
Data-driven analysis guides decisions on prioritization and continuous improvement of success programs.
Experience working at an early- or growth-stage startup is necessary to thrive in this environment.
A builder mindset focused on creating repeatable solutions is expected to enable scalable Customer Success.
Practical notes
The role may require travel and work across time zones typical of New York-based teams.
Typical interview steps
Marketing interviews often include a portfolio review, a campaign exercise, and analytics questions. Candidates may be asked to plan a launch, write a brief, or improve a funnel. Some loops include a presentation. Results from past campaigns carry the most weight. Interviewers ask about specific campaigns you ran and what the numbers said. Preparing a short case of one campaign with its results is strong preparation.
Good to know
Questions to ask
Useful questions for the interview: what a typical week looks like, how work is assigned, what tools the team uses, and how feedback works. Asking how the role has changed recently and what the team wishes it had known when joining is also reasonable. Questions about the manager's priorities are especially valued.
Career growth
Marketing careers move from associate to manager, director, and VP levels. Specializations include growth, brand, product marketing, and content. Generalists often start, then specialize as they advance. Measured impact on pipeline and revenue drives progression. Marketing careers reward measurable results and adaptability. Channel experience plus business sense usually beats a general resume.
About the company
Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need.