HCM Account Manager
Asure SoftwareSanta AnaFull Time
Job description
HCM Account Manager at Asure Software.
About the role
As an HCM Account Manager at Asure Software, you will play a pivotal role in fostering relationships with clients and ensuring their success with our Human Capital Management solutions. Your primary focus will be on understanding client needs, providing tailored solutions, and driving customer satisfaction. This position requires a blend of strategic thinking and hands-on execution, as you will be responsible for managing accounts, addressing client concerns, and identifying opportunities for growth within existing accounts.
Key facts
What you'll do
- Develop and maintain strong relationships with assigned clients, acting as their primary point of contact for all HCM-related inquiries.
- Conduct regular check-ins and business reviews with clients to assess their satisfaction and identify areas for improvement.
- Collaborate with internal teams, including sales, product development, and customer support, to ensure seamless service delivery and client success.
- Analyze client data and feedback to provide actionable insights that enhance their experience and maximize the value of our HCM solutions.
- Identify upsell and cross-sell opportunities within existing accounts, working closely with the sales team to drive revenue growth.
- Prepare and present reports on account performance, client satisfaction, and potential growth areas to management.
- Assist clients in navigating the implementation of new features and updates, ensuring they are fully equipped to utilize our solutions effectively.
- Stay informed about industry trends and best practices in HCM to provide clients with relevant advice and support.
- Resolve client issues and concerns promptly, ensuring a high level of customer satisfaction and retention.
- Participate in training sessions and workshops to enhance your knowledge of our products and services.
- Contribute to the development of case studies and success stories that showcase the value of our HCM solutions.
- Engage in networking opportunities to build relationships within the industry and promote Asure Software's offerings.
Requirements
- Bachelor's degree in Business Administration, Human Resources, or a related field.
- A minimum of 3 years of experience in account management or customer success, preferably within the HCM or HR technology industry.
- Strong understanding of Human Capital Management concepts and practices.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
- Proven track record of managing multiple accounts and projects simultaneously while meeting deadlines.
- Analytical mindset with the ability to interpret data and provide insights to clients.
- Proficiency in CRM software and Microsoft Office Suite, particularly Excel and PowerPoint.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving skills and a proactive approach to addressing client needs.
Nice to have
- Experience with specific HCM software solutions, such as payroll, talent management, or benefits administration.
- Previous experience in a client-facing role within a SaaS company.
- Familiarity with project management tools and methodologies.
- Knowledge of compliance and regulatory issues related to HR and payroll.
- Certification in Human Resources or related fields (e.g., SHRM, HRCI).
Skills & tools
- Proficient in using CRM systems to manage client relationships and track interactions.
- Strong presentation skills for delivering reports and insights to clients and stakeholders.
- Ability to analyze data and generate reports that inform business decisions.
- Familiarity with project management software to track progress on client initiatives.
- Excellent organizational skills to manage multiple accounts and priorities effectively.
Practical notes
- This position is based in Santa Ana, California, and may require occasional travel to meet with clients or attend industry events.
- The salary for this role is competitive and commensurate with experience, with additional benefits including health insurance, retirement plans, and professional development opportunities.
- Asure Software is committed to diversity and inclusion in the workplace and encourages applications from all qualified individuals.
- Candidates must be authorized to work in the United States; visa sponsorship is not available for this position.
META
Company: Asure Software
Title: HCM Account Manager
Listed
location: Santa Ana, California
Job type: Full-time