Technical Solutions Engineer

About the role

Who You'll Work With

Arista Networks seeks elite Technical Support Engineers who thrive on solving the most demanding customer challenges. We empower our customers by granting direct access to top-level engineers who excel in complex problem resolution. This approach accelerates support workflows and drives measurable customer success. You will join a diverse, multicultural team that acts as your customers' strongest advocates. Collaboration extends across software and hardware engineering, product management, customer engineering, and sales. Our culture centers on teamwork among highly skilled individuals, united as One Team to achieve the highest levels of satisfaction.

What You'll Do

The ideal candidate excels at troubleshooting dynamic hyperscale environments, including networks built for AI and accelerated computing. Success requires balancing intricate technical diagnostics with clear communication. A rapid ability to learn new technologies and teach others is essential. Engineers work alongside Customer Engineering, development, and sales teams to diagnose issues and communicate findings across technical contexts. This demands exceptional written and verbal skills and a cooperative mindset.

Responsibilities

• Resolve customer issues occurring during installation, operation, and maintenance of Arista products.
• Investigate complex hardware and software network problems, working with sales, account teams, and development. Provide post-call summaries detailing root cause and solution paths.
• Document customer interactions and recurring technical issues to aid product quality and development initiatives.
• Maintain a working knowledge of the networking industry, products, and protocols.
• Develop experience with data centers supporting Artificial Intelligence; this skill is highly desired.
• Bring a minimum of 3-5 years of hands-on experience. Combine this with capabilities in design, deployment, configuration, support, troubleshooting, debugging, and administration of specific technologies.

Required Technical Expertise

• Mastery of L1 and L2 technologies, including Auto-negotiation with FEC, L1 debugging, VLAN, LACP, LLDP, STP/RSTP/MST, and MACSec.
• Command of L3 technologies such as ARP, Core Routing (OSPF, BGP, IS-IS), IPv4 & IPv6, MPLS, LDP, DHCP, VARP/VRRP, VRF, ICMP, and ECMP.
• Proficiency in system administration, including AAA/TACACS, SNMP, Sflow, and access control lists.
• Working knowledge of Cloud and AI technologies, including QoS, FlowControl, PFC, Packet Forwarding and Buffering, Shaping, and Policing.
• Experience with open network operating systems, particularly SONiC, is highly desired.
• Skill with troubleshooting tools such as tcpdump and Wireshark (or similar) is mandatory.
• Strong comfort with Linux command line environments is essential.
• Familiarity with shell scripting, Python, gNMI/gRPC, or Ansible provides a distinct advantage.
• Ability to troubleshoot high-speed network links of 400G/800G, including OSFP/QSFP/LPO optics and PRBS diagnostics, is a plus.
• A minimum educational qualification is a BS in a technical field, with a Network focus preferred. Industry certifications are also valued.
• Outstanding written and verbal communication skills for audiences from engineering staff to executive management.
• Prior customer-facing experience or a background in Technical Support TAC roles is highly desired.

Compensation Information

The base pay for this position ranges from CAD 85,000 to 150,000. Arista tailors pay ranges based on work location to ensure competitiveness. The actual offer considers skills, qualifications, relevant experience, and location. This range reflects base salary only. Certain roles may qualify for discretionary Arista bonuses and equity. Sales-eligible roles can participate in the Sales Incentive Plan, earning commissions based on eligible sales. All employees receive benefits, including medical, dental, vision, wellbeing support, income protection, and a Group Retirement Savings Plan. Specific details are shared during the hiring process based on role and location.

Job Identification

Requisition ID: LI-SP1

Arista Networks leads the industry in client-to-cloud networking for large data center, campus, and routing environments. Our distinction lies in relentless innovation. We use cloud computing, artificial intelligence, and software-defined networking to deliver a competitive edge in an interconnected world. Our solutions address current digital demands while anticipating future challenges.

Arista values the diversity of thought and perspectives each employee contributes. We believe an inclusive environment, where individuals from varied backgrounds feel welcome, is essential for fostering creativity and innovation.

Our commitment to excellence has earned us awards such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. We pride ourselves on a record of success and maintain the highest standards of quality and performance in all endeavors.

What you'll do

• Meet the bar Practical notes