Vehicle Protection Sales Specialist

About the role

Vehicle Protection Sales Specialist

Position Overview

APCO Holdings operates a national network of partnerships with automotive dealerships. Together, we provide innovative protection products and services designed to improve the vehicle ownership experience. Our mission is to support partner growth while delivering value to end customers through a combination of industry knowledge, technology, and data insights. We assist dealers in strengthening finance and insurance results and in establishing long-term customer relationships.

We are currently seeking a Vehicle Protection Sales Specialist to join our Post Purchase Sales organization. In this capacity, you will communicate with current vehicle owners. Your primary responsibility is to help these customers understand the value of extended protection coverage. You will achieve this by building trust, identifying specific needs, and guiding clients toward plans that align with their vehicles and driving behaviors. Your work will directly support the growth and strength of APCO's protection programs.

Core Responsibilities

You will confirm customer information and clarify coverage questions before beginning any discussion. This initial verification ensures efficient and accurate conversations. Creating tailored explanations is a central task. You will demonstrate how specific protection plans respond to different vehicle usage scenarios. You will map customer concerns to corresponding benefits. This process turns each objection into a clear and relevant protection option.

Coordination across teams is essential for success. You will manage the flow of information between departments to ensure accuracy regarding renewal dates and claim procedures. You will evaluate account history to recommend coverage modifications. These suggestions will match evolving driving patterns and needs. Immediate and precise record-keeping after every interaction is required. This practice maintains data integrity for future support. You will guide partner organizations through implementation steps. This ensures partners fully understand how new programs integrate with their existing operations.

Analyzing campaign results is part of the role. You will review outcomes and share observations. These insights help refine future outreach strategies and improve overall effectiveness.

Qualifications

To be considered, you must have authorization to work in the United States. You must also possess a reliable communication device. A minimum of three years of prior experience in sales or customer service is required. You must be capable of managing long call durations while maintaining professionalism and clarity. The ability to interpret written instructions and convert them into accurate actions is mandatory. Willingness to travel within your assigned region is necessary to support training and collaboration.

Professional Environment

This role operates within a collaborative framework. You will work alongside operations, technology, risk, finance, marketing, and sales teams. The environment requires adaptability and a commitment to measurable results. Success in this position contributes to the ongoing strength of APCO and the dealerships we serve.

Compensation and Details

This position is offered as a full-time engagement. The base compensation is sixty thousand United States dollars on an annual basis.

Please confirm specific details on the official application page. Requirements and responsibilities may vary by location and department.

What you'll do

• Execute outreach sequences for vehicle protection programs using structured methodologies.
• Conduct in-depth discovery sessions to uncover individual customer protection requirements.
• Translate complex policy terms into accessible language tailored to specific vehicle contexts.
• Align protection recommendations with customer driving patterns and vehicle specifications.
• Resolve detailed inquiries regarding coverage limitations and applicable scenarios.
• Coordinate documentation workflows with internal departments to ensure data accuracy.
• Support renewal management processes by identifying upcoming expiration dates.
• Customize communication strategies for diverse customer demographics and preferences.
• Monitor key performance indicators and adjust outreach tactics based on analytical findings.
• Facilitate knowledge transfer sessions for dealership partners on program features.
• Validate customer records against source systems to maintain profile integrity.
• Generate activity reports that highlight conversion metrics and engagement trends.
• Collaborate with risk analysts to refine underwriting criteria for target segments.
• Implement feedback loops from partner organizations into program enhancement initiatives.
• Lead periodic reviews of product positioning relative to market conditions.
• Drive adoption of protection solutions through consultative selling approaches.
• Track customer lifecycle stages to identify cross-sell and upsell opportunities.
• Utilize proprietary platforms to manage lead assignment and prioritization effectively.
• Champion continuous improvement by testing new communication frameworks.

Requirements

• Must hold current authorization to work in the United States without sponsorship.
• Must possess a dependable telephone or communication device at all times.
• Must have a minimum of three years of verifiable experience in sales or customer service roles.
• Must demonstrate the capacity to sustain professionalism during extended call durations.
• Must exhibit proficiency in reading and executing written instructions accurately.
• Must agree to travel within the designated regional territory for training purposes.
• Must comply with all internal data handling and confidentiality policies.
• Must meet performance benchmarks established by the APCO quality assurance framework.

Nice to have

Preferred candidates will show alignment with the following attributes.