Account Manager
Job description
About the role
Account Managers own customer relationships after close and help define post-sales account management with Sales, Customer Experience, and Product.
Sales roles connect a company's product with the customers who need it. Representatives research accounts, run demos, handle objections, and close deals. The work is quota driven and moves quickly. Strong sellers combine listening skills with product knowledge and steady follow through. Sales roles reward consistent activity and honest qualification of deals. Most companies use a defined sales process, and reps are trained on it before being left on their own.
Key facts
What you'll do
Renewal terms, pricing, and expansion proposals are owned and managed.
Timely renewal forecasting with clear visibility and disciplined tracking is driven by account teams.
Expansion opportunities are identified, scoped, and closed to pursue growth within existing accounts.
Trust is built and strengthened through commercial engagement with customers.
Customers are guided through onboarding, adoption, and value realization with structured support.
Post-sale commercial conversations are led to align outcomes and commitments.
Account health, risk, and growth signals are tracked to inform decisions and actions.
Execution is standardized by shaping and following renewal and expansion playbooks.
Outcome accountability is operated with ownership in an early-stage environment.
Requirements
The posting states a bachelor's degree requirement. Five or more years of experience in a quota-carrying Account Manager role is required.
Experience within a B2B SaaS company is mandatory.
Direct ownership of renewal and expansion quotas is required.
A proven record of meeting or exceeding ARR retention and growth targets is required.
Managing a defined book of business is expected.
Running renewal and expansion deal cycles is necessary.
Owning pricing, terms, and commercial negotiations is required.
Selling to existing customers, rather than new prospects, is the primary orientation.
Engaging effectively with technical buyers and stakeholders is required.
Strong forecasting discipline and pipeline management are operational requirements.
Operating comfortably in a fast-moving startup environment is essential.
Nice to have
Deep understanding of highly technical products, developer tools, or infrastructure products is preferred.
Experience working with engineering-led customers shapes engagement approaches.
Familiarity with usage-based or platform SaaS models informs commercial decisions.
This role is not
This role is not a Customer Success role without quota responsibilities.
Practical notes
The position is based in London, UK, with full-time engagement. The role reports to the Head of Customer Growth. Typical interview steps
Sales hiring often includes a role play, a discovery call simulation, and a presentation. Candidates may be asked to pitch a product to a panel or handle a tough objection. Behavioral questions focus on past quota attainment and deal history. Energy and preparation matter. Interviewers often simulate the job in the interview itself, so be ready to run a short discovery call or demo. Practicing your own sales pitch out loud helps.
Good to know
Account management roles focus on retention, expansion, and long-term customer outcomes in B2B environments. Success is measured through retention, forecast accuracy, and growth in existing accounts. These positions typically operate in fast-moving, early-stage companies with ambiguous challenges. Data-driven decision making and comfort with commercial ownership are common traits in this field.
Career growth
Sales careers can move from SDR or associate to account executive, senior AE, manager, and director roles. Some sellers move into partnerships, account management, or revenue operations. Compensation typically mixes a base with commission tied to results. High performers in sales typically move into larger accounts, team leadership, or sales operations. Quota history and references carry the most weight in promotion.
About the company
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