Transcription Operations Associate

About the role

AlphaSights is building a new standard for how the world's most critical information moves, and this role sits at the center of that mission. You will own the end-to-end operational health of the transcription production pipeline for the Americas, ensuring that every transcript that leaves our platform meets exacting benchmarks. This position demands a high-energy operator who can translate complex workflow issues into clear actions and drive them to completion without constant supervision. You will act as the primary liaison between our technology, our distributed workforce, and our client service teams to maintain seamless execution. Success in this role means you are equally comfortable managing minute details and the broader strategic metrics that define our service quality. You will be accountable for the integrity of the production process from intake to delivery, safeguarding both our reputation for accuracy and our speed to market. Your daily decisions will directly influence client trust and the reliability of insights that professionals use for billion-dollar choices.

Key facts

What you'll do

• Oversee the end-to-end transcription production queue for the Americas, triaging unclaimed tasks and dynamically reallocating capacity to meet stringent turnaround time targets.
• Independently diagnose and resolve operational exceptions in the transcription workflow, escalating only when internal cross-functional collaboration is required to achieve a solution.
• Analyze regional performance data to identify trends, implement corrective actions, and own the KPIs that define productivity, quality, and engagement for your distributed unit.
• Act as the primary contact for Client Service Teams, answering detailed queries about order status, quality metrics, and production constraints with clarity and precision.
• Monitor real-time throughput and accuracy rates, intervening proactively when thresholds are at risk to maintain industry-leading service levels.
• Coordinate with the distributed workforce to optimize scheduling, coverage, and task alignment, ensuring consistent output even during peak demand periods.
• Maintain strict adherence to compliance and quality standards across all transcripts, reinforcing protocols that protect client confidentiality and data integrity.
• Drive continuous improvement initiatives by documenting bottlenecks, testing process adjustments, and scaling changes that enhance reliability and efficiency.
• Partner with product and engineering stakeholders to provide frontline feedback that shapes the future roadmap of the transcription service.
• Own the balance between speed and accuracy, making decisions that protect our 99%+ accuracy promise while honoring aggressive delivery commitments.
• Forecast future capacity needs based on historical trends and upcoming client demand, presenting actionable recommendations to leadership.
• Serve as a subject matter expert on transcription operations, creating internal resources and playbooks that elevate the overall capability of the team.
• Champion best practices in workflow management, ensuring that every member of your regional unit understands and adricon to standards.
• Represent AlphaSights in external forums and internal councils where operational excellence and customer experience are discussed and defined.

Requirements

• Hold a Bachelor's degree with strong academic credentials in any field, accompanied by noteworthy extracurricular leadership that demonstrates impact.
• No prior full-time work experience is required; however, relevant internships and other evidence of interest or experience working in operations within a service or business context are highly desirable.
• Maintain a track record of strong academic performance, evidenced by a minimum GPA of 3.5, reflecting discipline and intellectual rigor.
• Demonstrate fluency in written and spoken English, as this role serves as the primary communication bridge between global stakeholders and regional teams.
• Exhibit a bias for action, showing comfort with ambiguity and the ability to make timely decisions when processes are incomplete or evolving.
• Bring meticulous attention to detail to every task, ensuring outputs are accurate, consistent, and aligned with established quality frameworks.
• Thrive in a fast-paced, dynamic environment where priorities shift frequently and adaptability is essential for sustained performance.
• Commit to working within the constraints of a structured production calendar, respecting deadlines that are critical to client service levels.
• Be prepared to work from a prime midtown office location, utilizing state-of-the-art amenities that support focus and collaboration.
• Understand that this role may require occasional adjustments to working hours during critical production periods to meet service commitments.

Nice to have

• Experience managing distributed teams or operational workflows in a service delivery environment.
• Familiarity with transcription, audio processing, or knowledge management platforms.
• Background in finance, compliance, or regulated industries where accuracy and confidentiality are paramount.
• Demonstrated success in managing metrics and dashboards to communicate performance trends.

Practical notes

This is a full-time position based in New York, with the option to work from home on Fridays. The role operates within standard business hours but may require flexibility during peak production periods. There is no specified deadline for applications on file, but early submission is encouraged given the competitive nature of the role. Travel is not required for this position. This role is not contingent on visa sponsorship at this time.