Associate, Client Service, Italian Speaker, 2026

About the role

You will act as the primary liaison between our clients and the world-class experts they depend on, owning the full communication lifecycle from initial briefing to final insight delivery. This role places you at the heart of a fast-paced, results-driven environment where your ability to perform under pressure and meet tight deadlines directly determines client satisfaction. You will cultivate a client-first mindset by deeply understanding their strategic objectives and ensuring every interaction reflects AlphaSights' commitment to excellence. Success in this position requires grit, resilience, and a readiness to roll up your sleeves to make things happen on a daily basis. You will thrive by multitasking across multiple parallel workstreams, managing complex schedules, and maintaining meticulous attention to detail. Your work will provide an immediate personal impact, giving you clear visibility into how your contributions drive critical decisions for top-tier organizations. This is a communications-intense frontline role that offers a structured career path with defined advancement opportunities for high performers.

Key facts

What you'll do

Recruit relevant experts by placing calls throughout the day to identify and secure the most suitable individuals for client projects under strict time constraints.

Understand the project and market context, including the legal and regulatory environment affecting clients and experts in continental Europe.

Take ownership of every phase of your projects, managing client-expert communications from initiation through to final scheduling and coordination.

Ensure seamless collaboration by meticulously organizing and scheduling calls, confirming availability, and managing multiple deadlines simultaneously.

Maintain fluency in Italian and English while communicating with high-level stakeholders across different time zones and professional backgrounds.

Deliver a client-first experience by anticipating needs, providing proactive updates, and resolving any issues that arise during the project lifecycle.

Conduct detailed note-taking and synthesize expert insights to support accurate reporting and informed decision-making for strategists and dealmakers.

Uphold the highest standards of professionalism when representing AlphaSights to investors, strategists, and dealmakers at top-tier client organizations.

Adapt quickly to shifting priorities, managing several workstreams in a dynamic commercial environment without compromising accuracy or quality.

Contribute to the continuous improvement of client processes by providing feedback based on recurring themes and stakeholder input.

Support the successful completion of projects that directly inform strategic decisions for clients operating in competitive markets.

Build strong internal relationships with colleagues to ensure efficient handoffs and cross-team collaboration.

Demonstrate strong organizational skills by tracking project timelines, action items, and dependencies with precision.

Act as an ambassador for the Associate Program by embodying the values of grit, resilience, and a results-oriented approach in every interaction.

Requirements

You will need to bring your A game to work daily, and we are looking for specific criteria to ensure success in this role. You must possess strong academic credentials, evidenced by an undergraduate degree of 2:1 or above. Throughout your school and university years, you should have demonstrated noteworthy extracurricular achievement that highlights leadership or impact. Relevant internship experience is essential to show practical exposure to professional environments. Fluency in English and Italian is a strict requirement, with C2 level proficiency in Italian being necessary; you must also have practical experience living or working in continental Europe to navigate cultural nuances effectively. These hard bars are non-negotiable and form the baseline for consideration. The role demands a high level of personal accountability, intellectual curiosity, and the ability to operate independently with minimal supervision. You must be comfortable working within a structured framework while maintaining flexibility in a fast-paced setting. Strong written and verbal communication skills are essential, as you will represent AlphaSights in high-stakes conversations. The ability to manage competing deadlines without sacrificing quality is a critical part of the position. You must be willing to engage in continuous learning and adapt to new industries, concepts, and client expectations on a regular basis.

Nice to have

There are no preferred items specified beyond the core requirements listed in the source material.

Practical notes

This is a permanent, full-time position based in London. The standard working arrangement includes the option to work from home on Fridays. Compensation and benefits are aligned with the total first-year package detailed in the key facts section. Travel is not required as part of this role. No visa sponsorship is mentioned in the source, and candidates must meet the eligibility requirements to work in the United Kingdom. The role operates within standard business hours, with additional availability sometimes required to meet tight deadlines or accommodate expert schedules across different time zones.