Staff Product Manager, Billing

About the role

Airwallex is seeking a Staff Product Manager to own the end-to-end strategy and execution for billing and payments products. You will define and drive Airwallex's payments and billing product vision, covering cross-border payments, FX, settlements, reconciliation, invoicing, and subscription billing. In this role, you will build and enhance billing solutions that support recurring payments, automated reconciliation, and global compliance requirements. You will leverage AI/ML insights to optimize billing processes such as automated invoice categorization, payment reconciliation, fraud prevention, churn prediction, and personalized billing experiences. You will collaborate closely with engineering, design, data science, and commercial teams to deliver scalable global billing and payment products. You will manage and mentor a high-performing team of Product Managers, fostering a culture of innovation and responsible AI adoption in fintech. If you are ready to tackle complex, high-visibility problems with exceptional teammates, this is your opportunity to build the future of global billing.

Key facts

What you'll do

• Define and drive Airwallex's payments and billing product strategy from vision and solution design to roadmap planning and execution.
• Build and enhance billing and invoicing solutions that support recurring payments, automated reconciliation, and global compliance requirements.
• Leverage AI/ML insights to optimize billing processes including automated invoice categorization, payment reconciliation, fraud prevention, churn prediction, and personalized billing experiences.
• Collaborate closely with engineering, design, data science, and commercial teams to deliver scalable global billing and payment products.
• Inform product strategy by deeply understanding customer billing needs, payment flows, target markets, the competitive fintech landscape, and emerging AI and payments technologies.
• Rapidly iterate on new billing features such as subscription management, smart invoicing, and flexible pricing models based on user feedback and data.
• Manage and mentor a high-performing team of Product Managers, fostering a culture of innovation, experimentation, and responsible AI adoption in fintech, payments, and billing.
• Translate complex billing and payments requirements into clear product specifications and user stories for engineering teams.
• Partner with finance and commercial stakeholders to align billing products with revenue goals and customer expectations across global markets.
• Conduct market and competitive analysis to identify opportunities for differentiation and continuous improvement in billing products.
• Ensure billing solutions maintain high reliability, security, and compliance across all supported regions and payment methods.
• Drive data-driven decision making by defining and tracking key product metrics for billing and invoicing functions.
• Work cross-functionally to resolve dependencies and unblock product development through proactive communication and prioritization.
• Champion the adoption of AI and automation within billing workflows to improve efficiency and customer experience.

Requirements

• 5-10 years of experience in Product Management, with exposure to payments, billing, invoicing, or financial services.
• Proven track record of taking products from ideation to delivery at scale, ideally in global payments, billing platforms, or digital wallets.
• Experience building or managing billing systems including subscription billing, invoicing, automated reconciliation, and recurring payments.
• Strong ability to balance long-term product vision with short-term growth and execution needs.
• Comfortable working in data-driven, cross-functional teams, leveraging analytics or AI-powered billing tools to guide decisions.
• Flexibility to work across multiple time zones.
• Exceptional communication skills, able to articulate complex billing, payments, and AI product strategies to both technical and non-technical audiences.
• Demonstrated judgment and decision-making skills grounded in first principles and operational rigor.
• A mindset of humility and collaboration, with the ability to turn zero-to-one ideas into real products.

Nice to have

• Experience in building end-user experiences in invoicing, subscription billing, or merchant payment solutions, ideally with AI-powered automation.
• Background in hyper-growth startup environments, fintech, or software engineering.
• Experience collaborating with AI/ML engineers on billing and payments use cases such as fraud detection, automated reconciliation, invoice categorization, and revenue recognition.
• Bachelor's degree in Computer Science, Engineering, Data Science, Finance, or a related field is strongly preferred.

Practical notes

This role is based in Singapore, with the opportunity to relocate and work in a fast-growing, globally connected tech ecosystem. Applicants must be authorized to work in the United States for the New York-based position. The role may require occasional travel within assigned regions. Airwallex complies with all applicable visa sponsorship requirements where permitted. The role involves exposure to billing, payments, and AI-driven financial products in a high-growth, regulated environment.