Technical Implementation Manager

About the role

You will own the end-to-end delivery of complex enterprise integrations that bring Airwallex payments and financial products to life for global partners and shopping carts. You translate business requirements and solution designs into actionable, cross-functional project plans that balance speed with rigorous quality. You orchestrate external stakeholders and internal teams to execute projects on time, on scope, and to a high quality bar. You operate at the intersection of Sales, Solutions Engineering, Product, and Operations to ensure seamless progression from pre-sale through go-live and early optimization. You use AI to work smarter, solve problems faster, and unblock complex, high-visibility workflows. You turn zero-to-one ideas into real products while "getting stuff done" end-to-end with humility and collaboration. If this sounds like you, you will build the future of global banking alongside exceptional teammates.

Key facts

What you'll do

• Take agreed business requirements and solution proposals and translate them into comprehensive project delivery plans, operating rhythms, and execution strategies for end-to-end partner integrations from scoping through full launch.
• Own overall project management for client product integrations, including internal and external communication, risk and dependency management, and day-to-day orchestration of workstreams across onboarding, configuration, testing/certification, and pilot/launch.
• Lead the delivery of partner projects in close collaboration with integration engineers and other technical stakeholders, ensuring functional flows, architecture, and timelines are clearly understood and adhered to.
• Drive a core project team across all phases of the sales and delivery lifecycle: pre-delivery with commercial and solution architects, delivery with solution engineers, and post-delivery with technical account management and support operations teams.
• Coordinate cross-functional approvals and inputs from internal stakeholders such as legal, compliance, privacy, risk, operations, finance, and product to secure timely sign-off on proposed solution designs and integration approaches.
• Partner with internal product and engineering teams to prioritise solution requirements for a given integration, balancing roadmap constraints with committed client timelines and escalating trade-offs where required.
• Collaborate with internal PMO or program functions to align partner-specific delivery milestones with broader product roadmaps and operational readiness plans.
• Apply professional services methodologies and disciplined project management practices, including governance, RAID logs, KPIs, and status reporting, to manage complex, multi-workstream efforts spanning multiple teams and external partners.
• Serve as the single technical point of contact and trusted advisor for clients during pre-sales, solution design, and API integration stages, influencing revenue growth across Airwallex's product portfolio.
• Ensure that every phase of the integration lifecycle runs smoothly, from initial scoping and requirements validation through configuration, testing, certification, pilot execution, and post-launch optimisation.
• Proactively identify and mitigate risks, dependencies, and blockers, escalating issues appropriately while maintaining clear and timely communication to all stakeholders.
• Leverage Airwallex's unique combination of proprietary infrastructure and software to deliver scalable, reliable, and high-performance payment and financial product integrations.

Requirements

• You have a Bachelor's degree or equivalent practical experience.
• You have 5+ years of relevant professional experience in technical project management, solutions engineering, or a similar role.
• You have demonstrated success managing complex, multi-stakeholder projects in a fast-paced, B2B SaaS environment.
• You have strong written and verbal communication skills, with the ability to translate technical concepts for both technical and non-technical audiences.
• You are comfortable working with APIs, integration patterns, and technical documentation.
• You have experience coordinating cross-functional approvals and managing stakeholder expectations across legal, compliance, privacy, risk, and operations.
• You are highly organised, with strong attention to detail and the ability to manage competing priorities and deadlines.
• You are comfortable using project management tools and SaaS platforms to track progress, dependencies, and issues.
• You are located in or willing to relocate to the United States and are eligible to work in the country without sponsorship.
• You are authorised to work in the United States and do not require work authorization sponsorship from Airwallex at the time of application.

Nice to have

• Experience with payments infrastructure, banking systems, or financial platforms.
• Familiarity with agile delivery practices and DevOps tooling.
• Background in professional services or client-facing technology roles.

Practical notes

This role can be based in San Francisco or New York (3 days in office).