Product Lead, AI Growth

About the role

Airwallex is seeking a Product Lead, AI Growth to own the vision and execution of AI-powered products that redefine global financial operations. This role owns the end-to-end strategy, roadmap, and delivery of intelligent automation features that scale across borders and currencies. You will build AI-native products that directly impact how businesses manage payments, treasury, and commercial operations worldwide. The position requires founder-like energy to turn ambiguous problems into shipped solutions that drive measurable growth and adoption. You will operate at the intersection of fintech, large language models, and product innovation with full responsibility for outcomes. This role is built for someone who thrives on shaping the next generation of financial infrastructure through AI. If you want to own the future of AI products in global finance, this is your role.

Key facts

What you'll do

Define and own the end-to-end product lifecycle for AI-powered features, from discovery and ideation through execution, launch, and continuous optimization.

Mentor and lead a team of high-impact product managers, setting direction, providing feedback, and driving execution excellence across the product portfolio.

Define and champion the product vision and roadmap for AI growth, balancing long-term innovation with short-term business impact and customer value.

Partner closely with engineering, data science, design, compliance, and commercial teams to deliver scalable, secure, and intuitive AI solutions that meet real user needs.

Drive Product-Led Growth initiatives such as in-product nudges, onboarding flows, rewards systems, and lifecycle automation to improve activation, retention, and revenue.

Build and ship hands-on AI and machine learning-powered products, including copilots, agents, chatbots, and recommendation systems, rather than only integrating existing models.

Leverage data-driven insights and AI technologies to reduce operational friction, improve user experience, and unlock new capabilities across the Airwallex platform.

Lead the development of customer service and support automation, including bots, self-serve flows, and deflection journeys for payments, onboarding, and support.

Ensure compliance, transparency, and responsible AI practices are embedded in all product decisions, especially in regulated domains such as payments, treasury, and cards.

Launch products across multiple regions and languages, collaborating with local teams to ensure regulatory compliance, market fit, and scalable adoption.

Requirements

7+ years of product management experience owning core product areas end-to-end for complex, multi-surface products such as platforms, marketplaces, or productivity tools.

Hands-on experience building and shipping AI or LLM-powered products, with deep technical fluency in how modern ML systems are trained, evaluated, deployed, and monitored in production.

Data-driven, growth-oriented problem solver with strong analytical rigor using dashboards, SQL, or product analytics tools, and a track record of running experiments such as A/B tests to improve activation, adoption, or retention.

Builder mindset with strong stakeholder management skills, able to align engineering, data, design, operations, customer support, and go-to-market partners around strategy, roadmap, and execution.

Experience working within compliance, risk, and role-based access constraints common in financial services and payments environments.

Proven ability to operate in a fast-paced, global environment with multiple priorities, ambiguity, and evolving business requirements.

Strong written and verbal communication skills to articulate vision, roadmaps, and trade-offs to both technical and non-technical audiences.

Commitment to responsible AI practices, transparency, and ethical considerations in product decisions that affect financial operations and users across regions.

Nice to have

Experience in fintech, payments, treasury, cards, or B2B financial operations, including familiarity with compliance and regulatory constraints in these domains.

Prior work on growth, lifecycle, or product-led growth initiatives such as in-product nudges, rewards systems, cross-sell workflows, and lifecycle automation.

Technical background or prior role in AI, machine learning, or data science, including experience with model evaluation, prompt engineering, and integration of AI capabilities into production products.

Experience launching products across multiple regions and languages, with demonstrated success in localizing features and ensuring market-specific compliance.

Background working with large language models, agentic systems, or conversational AI in production environments.

Practical notes

This role is based in San Francisco and requires physical presence in the assigned work location.

Employment is full-time and eligible for Airwallex benefits as applicable to the location and role.

Airwallex is an equal opportunity employer and complies with all applicable employment laws.