Campaign Services Specialist

About the role

Join Airship's expert Strategic Services team, advising global brands on customer engagement. You will directly manage and analyze campaigns across various channels, helping clients maximize their use of our platform. This role is for someone enthusiastic about mobile technology, data analysis, and customer success.

Key facts

What you'll do

• Oversee the complete lifecycle of customer engagement campaigns, from initiation to successful delivery.
• Manage campaign workflows, including defining target audiences, setting up A/B tests, and securing client approvals.
• Generate performance reports using the Airship platform to provide clients with actionable insights and strategic recommendations.
• Apply deep knowledge of digital marketing strategies and Airship's capabilities to guide clients.
• Collaborate with consultants and customer experience teams to boost platform adoption and client value realization.
• Conduct training sessions for clients to ensure they are proficient with the platform.
• Gather and relay customer feedback to internal product and development teams.
• Stay informed about new Airship features and functionalities to enhance campaign strategies.

Requirements

• Proven experience executing digital marketing campaigns, ideally for a global brand or within a SaaS marketing context.
• Excellent communication and interpersonal abilities, capable of engaging effectively with both technical and non-technical audiences.
• A collaborative spirit, comfortable working both independently and as part of a team.
• Strong organizational and time management skills, with the capacity to manage multiple client projects concurrently.
• An understanding of how AI tools can improve efficiency and a readiness to discuss data-driven platform features with clients.

Nice to have

• Ability to write HTML for message customization.
• Familiarity with CSS and JavaScript.
• Experience with mobile platforms such as iOS, Android, SMS, Mobile Wallet, Email, and Web.
• Prior experience with marketing technology solutions like Salesforce, Oracle Responsys, or Adobe.
• Experience with business intelligence tools such as Looker or Tableau.

Skills & tools

• Airship platform
• Email marketing
• SMS marketing
• Push notifications
• Mobile wallet
• Web engagement
• Customer journey orchestration
• A/B testing
• Data analysis
• Reporting

Practical notes

• This is a fully remote position within the U.K.
• Up to 10% travel may be required.
• Compensation includes a base salary and stock options.
• Benefits include medical insurance, flexible time off, paid holidays, parental leave, volunteer time off, wellness programs, and a remote work stipend.
• Airship uses AI tools in recruitment as decision-support; human review is always involved.
• Airship will only contact candidates via email addresses ending in "@airship.com".

About the company

Airship is a category of lighter-than-air aircraft capable of powered, controlled navigation. These vehicles achieve lift through buoyancy provided by a lifting gas less dense than the surrounding atmosphere. Early dirigibles relied on hydrogen for its high lifting capacity and availability. The inherent flammability of hydrogen led to several fatal accidents that rendered hydrogen airships obsolete. Helium emerged as the safer alternative because it is non-flammable. Significant helium reserves were first discovered in the United States, limiting early helium airship operations largely to North America. Most airships built since the 1960s have used helium, though some employ hot air. The main structure of an airship is the envelope, which serves as the gasbag or contains gas-filled cells. Engines, crew accommodations, and payload are housed in a gondola suspended beneath the envelope. Airships are classified into three main types. Non-rigid airships, commonly called blimps, maintain their shape solely through internal gas pressure. Semi-rigid airships use internal pressure supplemented by a supporting structure such as a fixed keel. Rigid airships possess an outer structural framework that maintains the shape and carries all structural loads while containing lifting gas in internal cells. Rigid airships were pioneered by Count Ferdinand von Zeppelin and are often called zeppelins. Airships were the first aircraft to achieve controlled, powered flight. Their use declined after the 1940s as airplanes surpassed their capabilities. A series of high-profile accidents accelerated this decline. Since the 1960s, helium airships have served roles where extended hovering outweighs the need for speed. Common applications include advertising, tourism, camera platforms, geological surveys, and aerial observation.