Manager, Flight Supply

About the role

Agoda is actively seeking a commercial leader to take full ownership of the Flights business across Singapore and Malaysia. In this role, you will be responsible for driving strategic airline partnerships and negotiating key commercial terms that define our market position. You will shape the market strategy for a product line that launched in 2019 and is now scaling rapidly across the APAC region. This is an individual contributor position that grants you end-to-end accountability for commercial performance in your markets. You will work in direct contact with C-level executives at partner airlines, representing Agoda at the highest level of discussion. Your commercial judgment will be critical in balancing short-term results with the long-term building of sustainable market advantages. You will translate high-level business goals into actionable plans that align with the broader objectives of the Flights Supply organization. This position is central to unlocking further growth and deepening our presence in two key Southeast Asian markets.

Key facts

What you'll do

• Define and execute market strategies for Singapore and Malaysia, balancing growth, profitability, and competitive positioning against local rivals.
• Lead commercial negotiations with airline partners on pricing structures, inventory availability, and contractual terms that protect our margins.
• Serve as the in-market expert on aviation trends and online travel dynamics, synthesizing complex data into clear insights for internal stakeholders.
• Feed actionable market intelligence back to Product, Marketing, Finance, and Legal teams to ensure our offerings remain competitive and compliant.
• Build and maintain executive-level relationships with key airline suppliers to drive joint initiatives around distribution, revenue growth, and customer experience.
• Coordinate closely with regional supply, operations, and product specialists on a daily basis to resolve partner needs and ensure service reliability.
• Use data and analytics to identify high-potential opportunities, test hypotheses, and iterate quickly based on measurable outcomes.
• Design, launch, and optimize new commercial models, distribution initiatives, and customer-facing features that unlock incremental growth.
• Monitor competitive activity and market shifts, adjusting our approach to maintain Agoda's strong positioning in dynamic environments.
• Collaborate with finance partners to build robust business cases and forecast models that support strategic investment decisions.

Requirements

• 5+ years of professional experience in the Flights, OTA, or airline industry with a strong track record in commercial negotiation, distribution, and market strategy.
• Demonstrated history of delivering sustainable growth through strategic partnerships and rigorous execution in a commercial environment.
• Proven commercial judgment that effectively balances the pursuit of short-term results with the long-term building of market equity.
• Executive presence and advanced communication skills in English and Mandarin, with the ability to manage complex, high-stakes conversations with senior-level executives.
• An entrepreneurial approach combined with hands-on execution ability, and comfort operating within fast-moving, ambiguous, and rapidly evolving business settings.
• Strong analytical capability to leverage data for decision-making, stakeholder influence, and the development of evidence-based strategies.
• Experience developing and executing comprehensive business plans that span commercial, operational, legal, and marketing dimensions.
• A deep understanding of the aviation retailing landscape and the commercial dynamics that shape airline partnerships in Southeast Asia.

Nice to have

• Prior experience working specifically within the Singapore and Malaysia markets, with a demonstrated network of local airline and industry contacts.

Practical notes

• Visa sponsorship is not available for this role; candidates must hold valid work authorization in Singapore to be considered.
• Agoda is part of Booking Holdings (NASDAQ: BKNG), a global travel technology leader with over 7,000 employees across 90 countries.
• Applications received may be kept on file for future opportunities that align with your profile and expertise.
• This role requires the ability to work within the local time zone and business hours relevant to Singapore and Malaysia market activities.
• The successful candidate should be prepared to travel regionally to meet partners, attend industry events, and support key commercial initiatives as required.
• Candidates must be legally authorized to work in Singapore without the need for sponsorship from Agoda.
• The day-to-day responsibilities will involve frequent interaction with internal and external stakeholders, requiring strong interpersonal and cross-cultural communication skills.
• You will be expected to adhere to Agoda's code of conduct and internal policies while representing the company professionally in all external engagements.
• This position is focused on driving commercial outcomes, and your performance will be evaluated based on your ability to meet agreed-upon commercial targets and strategic objectives.
• The role is designed for a self-motivated professional who thrives in ambiguity and can manage multiple priorities in a dynamic, growth-stage environment.
• You will work closely with regional teams to ensure that commercial strategies are feasible from operational, legal, and marketing perspectives.
• Success in this role will be defined by your ability to create scalable commercial frameworks that can be replicated across other markets in the future.
• You will be responsible for managing key relationships and ensuring that Agoda remains a preferred partner for airline suppliers in the region.
• The position demands a high level of ownership, with clear accountability for revenue performance, partnership health, and market share growth in Singapore and Malaysia.
• You will have the opportunity to shape the future of flight supply at Agoda, influencing long-term strategy and setting the direction for our continued expansion in APAC.