Account Onboarding Specialist

About the role

Agoda is seeking an organized professional to join our team in Tokyo to manage the expansion of our accommodation supply network. You will be responsible for guiding new partners through the registration process and ensuring they are set up for success on our platform. In this capacity, you will serve as the primary point of contact for new accommodation partners, facilitating a smooth and efficient entry into the Agoda ecosystem. The role requires a detail-oriented individual who can translate complex procedures into clear, step-by-step actions for partners. You will own the end-to-end initial setup, ensuring all necessary documentation and configurations are completed accurately and on time. Success in this position will be measured by the quality of partner onboarding and the speed at which new partners become fully operational. This position is integral to the growth of our network in the Tokyo region and directly supports the objectives of the Growth and Accelerator Team.

Key facts

What you'll do

• Execute the initial account registration and setup流程 for new accommodation partners joining the Agoda platform.
• Deliver precise guidance to partners concerning subsequent actions required in the onboarding workflow.
• Formulate foundational recommendations and industry best practices to assist partners in enhancing their operational performance.
• Conduct training sessions for partners on the utilization of Agoda systems and tools by leveraging provided educational resources.
• Participate actively in short-term campaigns and specific projects designed to increase partner program engagement and adoption rates.
• Maintain meticulous and accurate records of all partner interactions and progression metrics within the internal tracking database.
• Work synergistically with cross-functional team members to facilitate knowledge transfer and contribute to the refinement of standard operating procedures.
• Monitor the status of partner applications and documentation to ensure compliance with platform requirements and regional regulations.
• Utilize analytical skills to identify common partner obstacles and propose actionable solutions to streamline the onboarding experience.
• Communicate updates and critical milestones to partners through professional and timely correspondence in accordance with company standards.

Requirements

• Must be a new graduate or possess no more than 2 years of professional work experience in any field.
• Must demonstrate native-level proficiency in the Japanese language, including speaking, reading, and writing.
• Must have business-level proficiency in the English language, with a strong emphasis on reading comprehension and written communication.
• Must exhibit advanced proficiency with standard office software applications, specifically Microsoft Excel and email platforms.
• Must possess the ability to quickly adapt to a fast-paced, dynamic work environment with shifting priorities.
• Must maintain professional communication skills and exhibit a positive attitude when receiving constructive feedback.
• Must be authorized to work in Japan without requiring sponsorship for the duration of the contract.
• Must have the legal right to reside and work in Tokyo throughout the term of the engagement.
• Must have a keen interest in the travel and accommodation industry and a desire to learn about Agoda's business model.
• Must be highly organized with the capability to manage multiple tasks and deadlines concurrently while maintaining accuracy.

Skills & tools

• Microsoft Excel
• Internal CRM and tracking systems
• Professional business communication

Practical notes

This is a 6-month fixed-term contract. Opportunities for contract extension or conversion to a permanent full-time position may be available depending on individual performance and company requirements. Please review the Agoda hiring process guidelines on our careers website prior to your interview. The position is based in Tokyo, Japan, and requires the incumbent to be physically present in the office for the duration of the engagement. No travel is required for this role as all responsibilities are managed on-site with the local team. The successful candidate must adhere to the standard working hours and availability expected by the Agoda office. This role is not eligible for relocation assistance or visa sponsorship from the company. Applicants are encouraged to submit their applications promptly to be considered for the upcoming intake. The selection process will involve assessments of language abilities, technical aptitude, and cultural fit for the team environment.