Experience Trainer & Activations Lead

About the role

This role develops teammates to ensure consistent service quality across lounges and flights. It acts as the main connection between operational execution and the premium guest journey from arrival to departure.

Education roles shape how people learn. Teachers plan lessons, run classes, and assess progress. Trainers and instructors run courses inside companies too. The work mixes preparation, delivery, and feedback. Patience, clarity, and adaptability are the core skills. Education roles are evaluated by learner outcomes and feedback. Most employers provide lesson planning frameworks and regular observation.

Key facts

What you'll do

Newly hired specialists and leads are prepared for lounge hosting, cabin service, and safety procedures through structured training derived from service expertise.

Annual evaluations maintain consistency in Aero standards for existing Experience Leads.

Service standards, policies, and guest protocols are clarified and communicated by a central subject matter expert.

Occasional service coverage at the PBI terminal supports operational needs.

Aircraft cabins are prepared before departure, with supplies stocked and post-flight resets handled by cabin hosts.

Lounge hosts manage guest arrivals, handle luggage, operate check-in systems, conduct TSA screening, and coordinate with FBO teams for on-time departures.

Premium inflight hospitality is delivered through streamlined food and beverage service and attentive guest care.

Requirements

Demonstrated experience in luxury hospitality or guest service, preferably in aviation or premium travel settings.

A demonstrated passion for mentoring and developing team members, with prior training or leadership experience viewed favorably.

Impeccable attention to detail ensures consistent service standards.

Excellent verbal and written English communication skills are used with confidence and professionalism.

Proficiency with Google Suite products and Slack enables efficient administrative task and deadline management.

An optimistic, collaborative approach supports calm performance in high-pressure situations and elevates team success.

Full embodiment of Aero's values and ethos is expected at all times as a model for colleagues.

Flexible scheduling is required, including nights, weekends, and holidays, with a rotation across base, jet, and reserve duties aligned with a 12-day off monthly schedule.

The ability to report to the assigned station within 120 minutes is mandatory.

Extended standing and fast-paced movement are necessary during shifts.

Safe lifting, pulling, carrying, and maneuvering of up to 100 lbs is required, along with frequent kneeling, bending, and working around aircraft.

U.S. citizenship or legal work authorization is required, along with a minimum age of 21.

Foreign travel is necessary to support the route network and meet destination entry requirements.

Pre-employment and random drug testing applies to this DOT safety-sensitive role under 14 CFR Part 120.

Practical notes

The position is based at the OPF terminal and may include flights from the PBI terminal.

Shifts may include evenings, weekends, and holidays on a rotating basis.

Typical interview steps

Education interviews usually include a sample lesson or training session, a planning exercise, and behavioral questions. Candidates may be asked to explain how they adapt to different learners. Qualifications and relevant teaching experience carry the most weight. Interviewers often ask for a sample lesson or training plan. Showing how you adapt to different learners is the strongest signal.

Good to know

Work in premium travel and aviation hospitality centers on service excellence and guest safety.

Daily tasks involve using check-in systems, communication tools, and service playbooks.

Success relies on mentoring peers, attention to detail, and flexibility in scheduling.

About the company

Introducing a new era of luxury travel. Enjoy the convenience and hospitality of private air travel, booked by the seat for a fraction of the cost.