Customer Solution Engineer

About the role

This position involves partnering with sales teams to ensure technical wins for billing and quote-to-cash opportunities. You will serve as a technical subject matter expert for key clients, focusing on modern business models like usage-based pricing and AI-driven services.

Key facts

What you'll do

• Guide sales cycles by providing technical expertise, designing solutions, and addressing client concerns to secure technical approval.
• Maintain the technical well-being of assigned accounts by diagnosing issues, advising on best practices, and assisting with escalations.
• Design and construct quote-to-cash solutions, including CPQ, billing, and revenue recognition, with a focus on consumption and usage-based models.
• Develop and execute hands-on proofs of concept, working with APIs, data, and integrations.
• Explain how customers can monetize usage and AI-driven products, covering event capture, rating, and billing.
• Present technical architectures and pricing model trade-offs to both business and technical audiences, highlighting business value.
• Support customer adoption and identify opportunities for expansion within existing accounts.
• Contribute to RFPs/RFIs, industry events, and customer reference activities, collaborating with internal teams and partners.

Requirements

• A minimum of 5 years in a Sales Engineering, Presales, or Solution Architecture role, with proven success in securing technical wins for enterprise deals.
• Direct experience with billing or quote-to-cash processes, including the design or construction of solutions covering CPQ, billing, and revenue.
• Proficiency in consumption and usage-based billing concepts, including metering, rating, and mediation.
• Familiarity with AI-native environments and how to monetize AI-driven and usage-based products.
• Strong technical understanding of APIs, integration patterns, data management, and modern application architecture.
• Bachelor's degree or equivalent experience in FinTech or enterprise software.
• Experience with structured sales methodologies such as MEDDIC or Value Selling is beneficial.

Nice to have

• Experience in the telecommunications industry, particularly with high-volume mediation and complex usage models.

Skills & tools

• APIs
• Data Integration
• CPQ
• Billing Systems
• Revenue Recognition
• Metering
• Rating
• Mediation
• Application Architecture

Practical notes

• Visa sponsorship is not provided for this role.
• Travel within your territory may be required as needed.
• Compensation range: $124,375 - $251,160 OTE (On-Target Earnings), which includes base salary and target variable compensation. Base pay range is $99,500 - $193,200 USD. Final compensation will be determined by factors including qualifications, experience, skills, location, and internal equity.
• Zuora offers a comprehensive benefits package including competitive compensation, variable bonus, retirement programs, medical, dental, and vision insurance, generous paid time off, paid parental leave, learning and development stipends, and mental wellbeing resources. Specific offerings may vary by location.

About the company

Zuora is an enterprise software company based in Redwood City, California. The organization builds digital platforms that help commercial clients launch and operate subscription business models. Many modern corporations rely on predictable recurring revenue streams, and specialized software helps organize these financial systems. Zuora provides tools that automate recurring billing cycles, payment intake, and price quotes. Its applications also handle official revenue recognition standards and compute key subscription metrics. These digital products allow financial teams to track customer accounts, monitor ongoing retention, and analyze account data. Businesses across many industries continue to transition from traditional single sales to recurring service offerings. Managing subscriber relationships requires specialized financial tracking, billing software, and continuous accounting controls. Zuora supports this operational shift by centralizing financial tasks for corporate customers. Co-founder Tien Tzuo has served as Chief Executive Officer of the business since 2007. Under his leadership, the firm established its position in the commercial software market. In 2025, American private equity firm Silver Lake and Singaporean sovereign wealth fund GIC acquired joint ownership of the enterprise. These global investment groups maintain ownership and financial backing for the business. Zuora continues to operate from its California headquarters, building specialized financial software for global corporate accounts. Its teams develop technology designed to meet complex enterprise requirements.