Senior Sales Engineer

About the role

Zscaler is looking for a technical expert to join our Japan Commercial Sales Engineering team. You will drive our cloud security mission by providing strategic guidance to customers and managing the technical aspects of the sales cycle. In this capacity, you will act as a trusted technical advisor, shaping conversations and influencing outcomes for enterprise clients across Japan. The role requires a deep understanding of cloud security principles to articulate the value of a Zero Trust Exchange platform. You will translate complex technical concepts into clear business benefits for decision-makers. Your work will directly contribute to accelerating digital transformation initiatives for our customers. This position is critical in bridging the gap between customer requirements and our security solutions. You will own the technical narrative throughout the entire sales engagement.

Key facts

What you'll do

• Conduct comprehensive discovery sessions to uncover client business and technical challenges.
• Architect tailored security solutions that align with specific customer environments and objectives.
• Lead technical validation activities to confirm solution fit and address client concerns proactively.
• Deliver compelling product demonstrations that highlight core security capabilities and operational benefits.
• Collaborate with internal product and engineering teams to refine requirements and feature requests.
• Develop detailed technical proposals and proof-of-concept plans to support complex sales cycles.
• Analyze competitive offerings to highlight differentiators and justify the value of the Zscaler platform.
• Guide clients through architectural reviews and design considerations for secure cloud adoption.
• Utilize advanced diagnostic techniques to troubleshoot intricate network and security configuration issues.
• Present strategic roadmaps that illustrate the long-term value and scalability of the security transformation.

Requirements

• Hold a BSCS degree or possess equivalent professional experience as a Sales Engineer or systems integrator.
• Accumulate 5+ years of pre-sales experience, including at least 3 years focused on security or networking sales.
• Demonstrate technical proficiency in HTTP and a wide range of web-related technologies.
• Exhibit native or high-level fluency in both written and spoken Japanese to communicate effectively.
• Show the ability to operate independently while managing the full technical sales process from start to close.
• Maintain a strong understanding of networking fundamentals and enterprise security architectures.
• Apply problem-solving skills to deconstruct complex customer issues into actionable technical steps.
• Comply with all company security, privacy, and data protection policies without exception.

Nice to have

• Background in routing, switching, and complex troubleshooting methodologies.
• Familiarity with SaaS technologies and established network security framework models.
• Hands-on experience installing, configuring, and managing macOS, UNIX, Linux, and Windows systems.
• Exposure to large-scale cloud deployments and hybrid infrastructure environments.
• Knowledge of security frameworks and compliance requirements relevant to enterprise clients.
• Experience working with diverse technical audiences, from engineers to executive leadership.
• Track record of building strong technical relationships and earning stakeholder trust.
• Willingness to travel regionally to support key customer engagements and strategic initiatives.

Practical notes

This position is classified as a hybrid role, requiring a combination of remote work and in-office presence in the Tokyo office. Zscaler provides comprehensive benefits including health plans, retirement options, parental leave, vacation time, and education reimbursement to support your professional and personal growth. Applicants must comply with all relevant security and privacy policies, including those related to handling sensitive customer data and securing internal systems. The successful candidate will need to adhere to local regulations and corporate standards governing technology sales in the Japanese market. Travel may be required within the region to meet with clients or attend company events as necessary. This job description is intended to outline the general nature and level of work performed and does not limit the flexibility and adaptability required of the role.