Senior Partner Solution Engineer

About the role

Zscaler is looking for a technical expert to join our Global Partner and Partner Engineering team in Japan. You will drive growth by enabling our partners to build successful practices around our cloud-native Zero Trust Exchange platform. In this capacity, you will act as a critical link between the company's product vision and the partner ecosystem in Japan, ensuring that alignment is maintained between strategic objectives and on-the-ground execution. You will own the technical narrative for the region, translating complex platform capabilities into compelling value propositions that resonate with partner audiences. The role requires a deep commitment to collaboration, where your expertise will shape how partners conceptualize and sell zero trust solutions. You will be responsible for fostering an environment of co-innovation, guiding partners to not only adopt technology but to thrive within the Zscaler ecosystem. Success in this position will be measured by the strength of partner outcomes and the expansion of trusted relationships in the Japanese market. You will serve as an ambassador for the company's culture of innovation, ensuring that partner interactions reflect the highest standards of technical excellence and integrity.

Key facts

What you'll do

• Orchestrate partner enablement programs by designing and executing labs, education modules, and co-selling initiatives that elevate service offerings and technical proficiency.
• Synthesize input from internal field teams to construct and refine joint account strategies, ensuring engagement plans are robust and actionable for partner teams in Japan.
• Architect and lead in-depth technical workshops and training sessions that equip partners with the knowledge to deliver measurable customer outcomes using the Zero Trust Exchange platform.
• Act as a central coordination point for Global GSP, MSSP, and Velocity team members, facilitating seamless collaboration to support strategic partner activities within the Asia-Pacific region.
• Conduct comprehensive solution architecture reviews with partners, identifying gaps and opportunities to optimize the deployment of cloud-native security services.
• Develop and deliver advanced training curricula that demystify network security and authentication protocols, empowering partners to articulate technical differentiators effectively.
• Build and nurture relationships with key stakeholders, guiding partners through complex organizational structures to secure buy-in and drive consensus.
• Track and analyze partner engagement metrics, using insights to iterate on enablement content and improve the effectiveness of channel strategies.
• Collaborate with sales and marketing teams to create compelling narratives that focus on pipeline growth through active partner engagement and targeted outreach.
• Provide subject matter expertise for executive-level discussions, ensuring that technical considerations are integrated into high-level business decisions affecting partner strategy.

Requirements

• Bring 10+ years of cumulative experience in technical pre-sales, architecture, or professional services roles within the technology sector.
• Demonstrate comprehensive knowledge of networking fundamentals, security frameworks, authentication mechanisms, and Internet protocols that underpin modern cloud architectures.
• Exhibit a proven ability to navigate and influence complex partner organizational structures, steering conversations toward mutually beneficial outcomes.
• Show a history of developing technical champions within partner organizations who can advocate for and drive positive results for joint customers.
• Highlight demonstrated success in leading cross-functional initiatives that involve large, complex Software-as-a-Service solutions and multi-stakeholder environments.
• Adhere to strict standards of professionalism, ensuring all activities align with company security and privacy policies that govern global operations.
• Commit to a hybrid working model that balances independent contribution with collaborative team engagement in the Tokyo office.
• Maintain a strong focus on ethical business practices, ensuring that all partner interactions are conducted with transparency and respect.
• Be prepared to engage with diverse cultural contexts, ensuring that communication styles are adapted to foster trust and understanding in the Japanese market.

Nice to have

• Experience managing relationships with executive leadership, including C-level stakeholders and senior decision-makers within partner organizations.
• Strong presentation skills for large audiences and effective interpersonal communication that builds rapport and conveys technical clarity.
• A proven focus on pipeline growth through active channel partner engagement and strategic account development.
• Possession of a Bachelor of Science degree or equivalent professional experience that demonstrates foundational knowledge in technology or business disciplines.
• The ability to travel 25% of the time for industry events, internal meetings, and partner support, ensuring a visible presence in the field.

Practical notes

• This role operates under a hybrid working model, requiring physical presence in the Tokyo office on designated days.
• Applicants must be able to commit to occasional travel, estimated at 25% of working time, for industry events, internal meetings, and direct partner support.
• All applicants are required to adhere to company security and privacy policies without exception.
• The engagement terms are defined by the company's standard policies and practices as they relate to partner-facing roles.
• This position is integral to the growth of the channel ecosystem in Japan and requires a long-term commitment to building sustainable partner relationships.

The Senior Partner Solution Engineer will be instrumental in ensuring that Zscaler's partners in Japan are equipped with the tools, knowledge, and support necessary to succeed. You will work closely with internal teams to remove barriers to partner success and create a cohesive ecosystem where collaboration drives innovation. Your role will require a balance of technical depth, business acumen, and relationship management to achieve sustainable growth. You will be expected to contribute to the continuous improvement of enablement materials and processes, ensuring that they remain relevant and effective in a rapidly evolving market. By focusing on execution excellence, you will help partners unlock the full potential of the Zero Trust Exchange platform. This position offers the opportunity to make a significant impact on the growth of Zscaler's presence in Japan through strategic partner engagement. Success in this role will be defined by the ability to foster strong partnerships that generate tangible business results. You will be part of a global team dedicated to expanding the reach of cloud-native security solutions through trusted advisor relationships. The role demands a proactive approach to problem-solving and a willingness to collaborate across teams and time zones. Ultimately, you will help shape the future of cybersecurity partnerships in the region by driving awareness and adoption of industry-leading technology. This is a critical role in supporting the company's mission to secure the digital transformation of enterprises worldwide.