Senior IT Developer, Site Lead

About the role

You will architect and own the end-to-end automation of employee lifecycle processes including onboarding and offboarding across Okta, Google Workspace, and Slack, ensuring a true Zero-Touch provisioning model. You are the primary technical face for the Toronto office, responsible for leading all onsite IT operations and ruthlessly eliminating manual work through advanced scripting and intelligent orchestration. In this capacity, you will build and maintain a "Code-First" infrastructure that scales securely while making internal and external stakeholders happy with simple, repeatable solutions. You will partner closely with cross-functional teams to manage physical workspace changes, A/V integrations, and office expansions, acting as the central IT site lead for these initiatives. You will leverage your expertise in networking, security, and identity to manage and secure the corporate environment, from WiFi and VPN to endpoints and EDR tools. You will use your scripting abilities in Python, PowerShell, or Bash to integrate SaaS stacks and convert fragmented help desk requests into robust automated workflows. Finally, you will champion the philosophy that any process done twice must be automated, documenting every runbook to ensure operations are transparent, repeatable, and resilient.

Key facts

What you'll do

• Architect and implement end-to-end automated lifecycle and identity management workflows for onboarding and offboarding using Okta, Google Workspace, and Slack.
• Serve as the onsite IT leader for the Toronto office, owning the health, maintenance, and optimization of conference rooms, A/V systems, and all office technology.
• Collaborate with the Workplace and People teams to plan and execute office expansions, desk deployments, and A/V upgrades with minimal business disruption.
• Manage and secure the corporate network infrastructure, including WiFi, LAN, VPN, and firewalls, while coordinating with the security team on compliance and threat response.
• Build custom automation scripts and integrations using Python, PowerShell, or Bash to connect SaaS APIs and eliminate manual help desk tasks.
• Create and maintain high-quality runbooks and standard operating procedures to ensure all processes are documented, repeatable, and efficient.
• Provide high-touch support for Mac and Windows hardware and software through Jira Service Management, using each interaction to identify automation opportunities.
• Monitor and maintain Zoom Rooms and A/V hardware to ensure seamless meeting experiences for onsite and hybrid teams.
• Implement proactive monitoring for critical office systems to detect issues before they impact employees or meetings.
• Partner with security teams to automate compliance monitoring, enforce EDR policies, and streamline threat remediation across endpoints.

Requirements

• Bring a minimum of 5 years of experience as an IT Systems Administrator, with a proven track record of managing complex environments.
• Demonstrate prior experience serving in an onsite lead capacity, where you were responsible for the direct management of office technology and support teams.
• Show a strong and practical understanding of TCP/IP, VLANs, DNS, DHCP, and firewall management concepts and configurations.
• Have hands-on experience with Mobile Device Management solutions such as Ivanti and Endpoint Detection and Response tools like CrowdStrike.
• Exhibit advanced proficiency in identity and SaaS platforms, specifically Okta for lifecycle management and Google Workspace administration.
• Possess real-world experience with automation workflow software, REST APIs, and scripting languages such as Python, Bash, or PowerShell for deployment and orchestration.
• Hold demonstrable hands-on experience with video conferencing platforms like Zoom Rooms, A/V hardware, and enterprise office networking equipment.
• Maintain a security-first mindset, integrating security controls and compliance checks into every automation and infrastructure task you perform.

Nice to have

• AI Implementation: Demonstrate experience leveraging Large Language Models or AI-powered tools to accelerate scripting development, automate the creation of documentation, or enhance the efficiency of internal support processes.
• Network Automation: Show a background in using code to manage, monitor, or automate network configurations and performance tracking.
• Global Scale: Bring experience supporting remote and distributed teams across multiple international offices and varying time zones, ensuring consistent IT operations.

Practical notes

The role requires onsite presence in the Toronto office five days per week.