Senior Business Operations Manager

About the role

You will own the design and execution of complex business operations initiatives that directly influence the strategic direction of Zensurance. This position requires you to drive data-informed decision making by developing and maintaining comprehensive company-wide dashboards that provide real-time visibility into key performance indicators. You will partner closely with executive leadership to align operational plans with ambitious corporate forecasts, ensuring all departments move cohesively toward shared objectives. A core part of your ownership involves dissecting intricate business challenges and transforming them into actionable insights that enhance sales performance and operational efficiency. You will be the steward of critical reporting frameworks, ensuring the integrity and reliability of sales performance tracking and other vital metrics. This role demands a collaborative spirit, as you will work cross-functionally to dismantle silos and foster a culture of transparency and shared success. You will leverage your analytical expertise to identify trends, diagnose issues, and recommend optimizations that unlock new avenues for growth. If you are passionate about using data to challenge the status quo and build something meaningful in a rapidly evolving industry, this is your opportunity to make a significant impact.

Key facts

What you'll do

Develop and own the architecture of enterprise-level business operations dashboards, ensuring alignment with executive strategic priorities.

Translate high-level business objectives into actionable plans by coordinating with stakeholders across Sales, Marketing, and Product teams.

Design and implement rigorous sales performance tracking methodologies to measure productivity, identify gaps, and drive corrective actions.

Analyze complex operational data to uncover root causes of inefficiencies and formulate data-backed recommendations for process improvement.

Lead cross-functional initiatives that require synthesizing large datasets to solve ambiguous problems and guide strategic planning.

Partner with the leadership team to integrate business model analysis with financial forecasting to ensure accurate and realistic projections.

Champion a culture of data literacy by empowering teams with the insights and tools necessary to make informed operational decisions.

Own the end-to-end management of critical reporting pipelines, ensuring accuracy, timeliness, and consistency of all company-wide metrics.

Conduct deep-dive analyses into sales funnel performance and conversion metrics to optimize the customer journey and maximize revenue potential.

Act as the central point of contact for business operations inquiries, providing clear, concise, and actionable insights to senior leadership.

Define and track key performance indicators that reflect the health of the business, identifying trends and outliers that require immediate attention.

Collaborate with product and underwriting teams to assess risk models and ensure that operational strategies support sustainable growth.

Drive the development of scenario planning models to evaluate the financial impact of strategic decisions before implementation.

Establish best practices for data governance and reporting standards to ensure scalability and reliability as the organization grows.

Requirements

You possess a Bachelor's degree in Business Administration, Finance, Economics, or a related quantitative field.

You bring a minimum of 7 years of progressive experience in business operations, corporate development, or a related analytical role.

You have a proven track record of managing and analyzing large, complex datasets to inform high-stakes business decisions.

You demonstrate exceptional proficiency in spreadsheet tools and data visualization platforms, with the ability to manipulate and interpret data effectively.

You are a highly analytical thinker with strong problem-solving skills and the ability to distill complex information into clear, actionable insights.

You have experience working directly with senior leadership and executive teams, providing strategic support and influencing at the highest levels.

You thrive in a fast-paced, dynamic environment where priorities evolve rapidly and adaptability is essential.

You communicate with precision and clarity, both verbally and in writing, tailoring your message for diverse audiences.

You are a collaborative leader who excels at building cross-functional relationships and driving consensus among stakeholders.

Nice to have

Experience in the insurance or financial services industry is preferred.

Familiarity with insurance products and regulatory environments would be advantageous.

Proficiency in SQL or other data querying languages is a significant asset.

Experience with advanced analytics tools or data science methodologies is highly valued.

A background in startup environments where agility and innovation are paramount is ideal.

Practical notes

This is a remote-first role, meaning you can primarily work from home, but should expect to join us in the office (Located in the GTA) occasionally for high impact meetings and team events. Our BizOps team really values that in-person collaboration!