Business Line Manager

About the role

You are the single accountable owner of the Swap business line performance from end to end, driving revenue, take rate, and partner ecosystem health. You will run this business line primarily through external providers and cross-functional partners rather than a large direct team, applying a Business Manager mindset to every decision. Your core focus is on delivering and defending the forecast while owning the net rate Ledger delivers to users on every trade. You will ensure the competitiveness of the in-wallet quote experience by monitoring quote quality and execution slippage constantly. You will manage and grow the swap partner bench across CEX-swap, DEX-aggregator, and on-ramp providers while handling concentration risk. You will use data as the definitive source of truth, querying directly to size opportunities and translate analysis into actions. You will champion operational excellence and protect the flawless execution of existing partners and features as job one.

Key facts

What you'll do

• Take full ownership of Swap revenue, take rate, and volume while building and defending the forecast.
• Treat net delivered rate as your North Star, ensuring the competitiveness of the in-wallet quote experience and execution slippage.
• Manage the swap partner bench across CEX-swap, DEX-aggregator, and on-ramp providers, negotiating pricing, coverage, and routing eligibility.
• Reduce concentration risk by building substitutability and onboarding new providers to close coverage and cross-chain gaps.
• Run the business line with rigor through incident management, error-rate reduction, and quote and performance monitoring.
• Protect the perfect run of existing partners and features as the highest priority for operational excellence.
• Query data directly to become the definitive source of truth on Swap, sizing opportunities and risks quantitatively.
• Translate analysis into clear decisions and partner conversations to drive measurable improvements.
• Drive execution across Product, Technology, Finance, Legal, Pricing, and Marketing to resolve issues outside your direct reporting lines.
• Maintain a sharp understanding of the swap and on/off-ramp competitive landscape and provider economics.
• Monitor cross-chain and DEX-native dynamics to inform positioning and the partner roadmap.
• Own the end-to-end performance of the Swap business line, aligning cross-functional teams to execute on strategy.
• Analyze week-over-week movements in revenue and volume, identifying drivers and taking rapid action.
• Ensure quote quality and manage the competitive quote auction to uphold Ledger's value delivery to users.

Requirements

• You demonstrate ownership mindset by owning a business line, product, or revenue stream end to end with data-driven decisions.
• You possess exceptional quantitative skills, using data and metrics to drive decisions in a high-volume environment.
• You have a strong track record of commercial and business development experience negotiating external partners on pricing and terms.
• You show evidence of operational excellence, managing operational risk and reducing errors in complex services.
• You have proven ability to influence in a matrixed organization, aligning resources without direct authority.
• You bring consumer fintech or service-revenue background, with experience in high-volume transactional businesses.
• You must have crypto experience as a strong prerequisite for understanding digital assets context.
• You have a strong appetite for AI and its application to analysis and operations.
• You maintain total English fluency, as the role is based in Paris; French is not a prerequisite.
• You are comfortable querying data directly, with SQL and Snowflake experience being a strong plus.
• You have a history of managing partner relationships and optimizing pricing, coverage, and execution quality.
• You understand the dynamics of swap markets, on-ramps, and cross-chain routing considerations.
• You are willing to work in a fast-paced environment where agility and problem-solving are essential.
• You align with Ledger's mission of making self-custody accessible and empowering digital ownership globally.

Nice to have

• Prior experience managing swap or trading business lines in fintech or crypto.
• Background in negotiating with CEX and DEX providers on execution and routing.
• Experience with quote engines, routing systems, and observability tools for trading or swap flows.
• Knowledge of cross-chain swap dynamics and emerging DEX protocols.
• Track record of using AI tools to enhance analysis, reporting, or operational workflows.
• Experience in service-revenue models with high transaction volume and conversion optimization.

Practical notes

The role is based in Paris, France, and requires full-time engagement. Fluency in English is mandatory for this position. No specific working hours are outlined in the source, and the position does not mention travel requirements, visa sponsorship details, or application deadlines. You will operate within a global team spanning multiple countries, aligning with Ledger's collaborative culture.