Lead Product Manager

About the role

This role defines market requirements and translates them into product releases for global beauty and wellness operations. The position serves as the end-user advocate across the complete product cycle while partnering with development and product leadership. You will own the end-to-end product lifecycle from discovery through delivery and validation. The position requires synthesizing conflicting inputs into a clear product vision that guides the organization. You will be responsible for ensuring that the product strategy aligns with both customer demands and business objectives. Success in this role is measured by the outcomes your team ships and the value they create for users. You will operate at the intersection of user needs, business goals, and technical constraints on a global scale.

Product managers decide what a team builds and why. They gather customer feedback, define requirements, and set priorities. Product work spans engineering, design, and business teams and ships products that solve real problems. The role combines research, writing, analysis, and decision making under uncertainty. Product work happens at the intersection of user needs, business goals, and technical feasibility. Most product managers own a roadmap and are judged by the outcomes their teams ship. This role demands intellectual rigor, empathy for diverse users, and comfort with fast-paced ambiguity. You will be expected to think strategically while managing detailed tactical execution.

Key facts

What you'll do

Gather requirements from existing and potential customers and translate them into functional specifications for the product team.

Define and maintain agile product backlogs to guide development teams in delivering prioritized features. Clear backlog management keeps multiple stakeholders aligned on scope and timing.

Write functional requirements documents that detail user needs, acceptance criteria, and expected behavior for engineering and design teams. These documents enable consistent implementation across platforms.

Manage the delivery of product features release after release through coordination with development leads, product architects, and product managers. Coordination with development leads, product architects, and product managers ensures solutions meet quality and timeline expectations.

Act as the primary advocate for end-users and customers throughout the product cycle.

Influence cross-functional teams to align on product direction and execution. Persuasive collaboration drives shared ownership of platform outcomes.

Maintain a strong technical understanding and fluency with mobile, web, and cloud technology to assess feasibility and risk. Technical context supports better decision-making with engineering teams.

Analyze product performance using data and user feedback to identify opportunities for improvement and innovation. Insights drive iterative enhancements and roadmap adjustments.

Collaborate with design teams to ensure that user experience principles are implemented consistently across all touchpoints. Joint efforts result in intuitive and accessible product interfaces.

Partner with sales and customer success teams to understand field challenges and translate them into product enhancements. This feedback loop ensures that the product remains relevant in real-world scenarios.

Define and communicate product positioning and messaging to align go-to-market strategies with product capabilities. Clear positioning helps stakeholders understand the value proposition.

Champion quality and reliability standards to ensure that releases meet the expectations of global users. Rigorous validation protects the long-term reputation of the product.

Continuously monitor market trends and competitor activity to inform strategic decisions. Awareness of the landscape reduces the risk of building obsolete solutions.

Support the creation of business cases and ROI analysis for new product initiatives. Data-backed cases facilitate investment decisions and resource allocation.

Requirements

Must hold 8+ years of experience in a Product Manager or Technical Product Manager role within software or technology. This experience demonstrates consistent delivery in complex environments.

Require a Bachelor's degree as a baseline qualification; an MBA from a premier management institute is desired for advanced strategic work. Formal education strengthens business analysis capabilities.

Require excellent communication and presentation skills for customers and senior executives. Excellent communication and presentation skills support stakeholder alignment.

Require strong problem-solving skills and the ability to form recommendations using data. Data-driven recommendations improve product outcomes and stakeholder confidence.

Require good interpersonal skills and a results-oriented attitude when working in team settings. Collaborative success depends on reliability and shared ownership of goals.

Require the ability to handle ambiguity and break complex, vaguely defined problems into clear, actionable steps. Structured thinking keeps execution predictable despite uncertainty.

Require proven influence across cross-functional teams without direct authority. Influence enables progress in distributed and matrixed environments.

Require a solid understanding of mobile, web, and cloud technology landscapes. Technology fluency supports viable solutions and realistic planning.

Practical notes

The role operates under standard employment terms and conditions defined by Zenoti policies. Visa and work authorization requirements apply to this position and must be confirmed during the hiring process.

Good to know

The role centers on software product management in cloud-based, mobile, and web environments. Professionals in this role rely on data, roadmaps, and cross-team collaboration.

Understanding integrated systems such as online bookings, point-of-sale, CRM, employee management, and inventory features supports success.

Engineering for scale shapes architectural choices and long-term planning for businesses of all sizes.

The company maintains a certified Great Place to Work status and offers benefits such as medical coverage and wellness sessions. Culture supports growth, collaboration, and community involvement.