Strategic AI transformation lead

About the role

You will serve as a high-impact partner for WRITER's most strategic Fortune 100 accounts, acting as the primary architect of change for enterprise-wide AI adoption. In this capacity, you will move beyond simple software implementation to fundamentally rethink how the world's largest organizations operate in an AI-first era. You will translate the power of the WRITER platform into measurable P&L impact while helping executives navigate the shift to superintelligence. This role requires you to sit at the intersection of business strategy and cutting-edge technology, building the playbook for enterprise AI transformation. You will directly influence WRITER's product roadmap and help define how leading brands use enterprise-grade LLMs to expand human capacity. This position is a hybrid role based out of our London hub, where you will report to the director of AI transformation and success.

Key facts

What you'll do

Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager who focuses on the adoption strategy.

Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption.

Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives and align AI initiatives with business outcomes.

Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews and stakeholder meetings.

Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates to ensure successful execution.

Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives to maximize platform adoption.

Scale transformation best practices by producing and "processifying" decks, frameworks, and communications for the wider team to ensure consistency and efficiency.

Champion the adoption of AI-powered work within enterprise environments by demonstrating tangible use cases and success metrics that resonate with executive leadership.

Collaborate with product and engineering teams to translate customer feedback into actionable insights that enhance the WRITER platform and address real-world business challenges.

Develop and maintain a deep understanding of the client's industry landscape, competitive dynamics, and strategic priorities to deliver relevant and impactful transformation strategies.

Guide clients through the entire AI maturity journey, from initial experimentation to full-scale value realization and optimization across the organization.

Establish clear metrics and benchmarks to track the success of AI initiatives and communicate progress effectively to C-level stakeholders on a regular basis.

Leverage data-driven insights to inform decision-making and demonstrate the financial and operational benefits of AI adoption to secure ongoing executive buy-in.

Act as a thought leader and brand advocate for WRITER, contributing to the development of external content and references that highlight the platform's capabilities.

Requirements

Over 10 years in strategic account management or transformation consulting for Fortune 50-100 companies with a proven track record of building C-suite relationships and leading large-scale transformations.

Mastery of change management and strategic thinking with the ability to set vision, define frameworks, and translate capabilities to measurable outcomes and P&L impact for the business.

Exceptional executive presence and communication skills used to lead composed presentations to boards while proactively orchestrating cross-functional teams and resolving conflicts in a high-stakes environment.

A curious mindset and an active listening style that marks you as a genuine leader who people want to follow and who fosters a culture of trust and collaboration.

A strong professional background in management consulting or strategy advisory which will help you navigate our customers' complex business environments and regulatory landscapes.

An intrinsic motivation to do your best work while remaining deeply aligned with our core values to Connect, Challenge, and Own every initiative you drive.

A demonstrated ability to manage multiple priorities and deadlines simultaneously while maintaining a high standard of quality and attention to detail in all deliverables.

Commitment to working collaboratively within a hybrid model, balancing independent work with effective communication and teamwork across global functions.