Restaurant Onboarding Specialist (m/f/x)

About the role

Wolt is dedicated to transforming the experience of our restaurant partners from the very first interaction. As a Restaurant Onboarding Specialist, you will be a vital part of our team, responsible for guiding high-profile restaurant partners through their initial onboarding journey with Wolt. Your role will involve ensuring that partners feel welcomed, supported, and well-equipped to succeed on our platform. You will work closely with various internal teams to streamline onboarding processes, improve partner satisfaction, and contribute to the growth of our partner network. This position offers an exciting opportunity to be at the forefront of Wolt's expansion efforts, helping to establish strong relationships with restaurant partners and setting them up for long-term success.

Key facts

What you'll do

• Manage the onboarding process for high-value restaurant partners, ensuring each step is handled professionally and efficiently.
• Serve as the primary point of contact for new partners, providing comprehensive training on Wolt's platform, tools, and best practices.
• Develop and execute projects aimed at improving onboarding workflows, making processes more scalable and efficient for future partners.
• Collaborate closely with sales, operations, and account management teams to ensure seamless onboarding experiences and successful launches for each restaurant.
• Monitor partner satisfaction during the initial months, proactively addressing any issues or concerns that may arise to foster long-term positive relationships.
• Analyze onboarding data and partner feedback to identify areas for improvement and implement solutions that enhance the overall onboarding experience.
• Ensure that all venue content, including images, menus, and descriptions, are accurate, engaging, and aligned with Wolt's branding standards.
• Conduct regular follow-ups with new partners to ensure they are comfortable with the platform and to gather insights on their onboarding experience.
• Assist in developing onboarding materials, guides, and training sessions to support new partners and internal team members.
• Work on continuous improvement initiatives to optimize onboarding processes, reduce onboarding time, and increase partner retention.
• Mentor and support new team members, sharing best practices and knowledge to help them succeed in their roles.
• Participate in cross-functional projects that aim to enhance overall partner experience and operational efficiency.

Requirements

• Proven experience in onboarding, account management, or partner-facing roles, preferably with high-value clients or in a client services environment.
• Strong project management skills, with the ability to plan, organize, and execute multiple initiatives simultaneously.
• Excellent communication skills in both German and English, with the ability to build trust and rapport with partners and internal teams.
• Highly organized and detail-oriented, capable of managing multiple tasks efficiently and maintaining accuracy under pressure.
• Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
• Proactive problem-solving skills, with a focus on continuous improvement and process optimization.
• A genuine interest in food, restaurants, and the delivery industry, with a passion for providing exceptional service.
• Ability to work collaboratively in a fast-paced environment, demonstrating flexibility and adaptability.
• Experience with CRM systems, project management tools, and data analysis software is a plus.
• Fluency in German and proficiency in English, both written and spoken, are required.

Nice to have

• Previous experience working within the food delivery industry or related sectors such as hospitality or retail.
• Knowledge of local restaurant markets and industry trends in Berlin or Germany.
• Experience in training or developing onboarding materials and resources.
• Familiarity with digital marketing or content management systems.

Skills & tools

• Strong project management capabilities, with experience using tools such as Asana, Trello, or similar platforms.
• Proficiency in CRM tools to manage partner relationships and track onboarding progress.
• Data analysis skills, including experience with Excel, Google Sheets, or other relevant tools.
• Ability to interpret and utilize data insights to inform process improvements and strategic decisions.
• Excellent interpersonal skills, with the ability to communicate clearly and persuasively.
• Organizational skills to manage multiple onboarding projects simultaneously.

Practical notes

• Visa sponsorship is available for qualified candidates, supporting international applicants interested in relocating to Berlin.
• The company offers competitive benefits, including health insurance, flexible working hours, and opportunities for professional development.
• The onboarding process for new hires involves a brief initial screening call, followed by an interview with the hiring manager, and a case study based on real Wolt scenarios.
• This role is based on-site in Berlin, Germany, and requires physical presence at the office.
• Wolt values diversity and is committed to creating an inclusive workplace environment where all employees feel valued and empowered.
• We encourage applications from candidates with diverse backgrounds and experiences to foster innovation and a collaborative culture.