German-speaking Partner Onboarding Coordinator

About the role

The is responsible for orchestrating the remote setup of new restaurant and retail partners on the Wolt platform. This role acts as the primary remote contact, conducting all communication predominantly in German to ensure partners understand the platform requirements and procedures. The coordinator focuses on the accurate entry and maintenance of menu data and system information to provide a solid foundation for partner success. Close collaboration with German Merchant teams based in Budapest is essential to align processes and resolve any setup issues efficiently. The position requires a high level of ownership over the end-to-end onboarding journey, ensuring partners are fully operational and confident on the platform. Success in this role is defined by the smooth transition of partners from signup to active selling with minimal friction. The coordinator must verify the completeness and timeliness of all information exchanged to maintain data integrity.

Key facts

What you'll do

Onboard remote partners to the Wolt platform through guided setup processes and precise menu data management.

Communicate with partners via email and phone, verifying the completeness and timeliness of all provided information.

Upload and maintain current menus within Wolt's internal systems to reflect accurate partner offerings.

Utilize information systems to validate that partner details are correct, complete, and up to date.

Conduct follow-up interactions with partners to close identified gaps and clarify any missing or ambiguous details.

Support partners in a fully remote setup, requiring comfort with phone communication and partner-facing responsibilities.

Maintain detailed records and ensure data accuracy for partner profiles across all relevant systems.

Manage multiple onboarding tasks with strong organizational skills to keep workflows moving efficiently.

Adopt a proactive approach to identify missing information and drive follow-up actions to completion.

Operate independently in a fast-paced technology environment, demonstrating ownership without direct supervision.

Collaborate seamlessly with German Merchant teams to align on partner requirements and operational standards.

Requirements

A bachelor's degree is mandatory for this role.

Fluent German is required in both written and spoken communication for remote partner interactions.

Fluent English is required in both written and spoken communication for remote partner interactions.

Comfort with phone communication is necessary due to the fully remote nature of the onboarding process.

Detail-oriented work is essential to maintain accurate partner records and system data.

Strong organizational abilities are required to handle multiple tasks and sustain workflow momentum.

A proactive mindset is needed to notice missing information and ensure follow-up is completed.

The ability to work independently is required in a fast-paced environment without direct supervision.

Nice to have

Prior experience in administration, operations, or customer support is beneficial.

Background in hospitality, food service, or retail is a add for this role.

Practical notes

Work is conducted in collaboration with German Merchant teams within a high-growth technology environment.

Typical interview steps

Leadership hiring usually includes a strategy case, a people scenario, and a values conversation. Candidates may be asked to turn around a struggling team or plan for growth. Past results are examined closely, especially how decisions were made. Interviewers dig into specific decisions you made and their consequences. Preparing two or three decision stories with numbers and lessons is the best use of time.

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.

Career growth

Leadership careers move from manager to senior manager, director, and executive roles. Each step adds more scope and more responsibility for outcomes. The best leaders keep learning how to delegate, communicate, and decide. Leadership careers reward a record of building and developing people. The higher you go, the more your communication shapes the whole organization.