Customer Engineer (Coordinator)

About the role

Customer Engineering Deployment Coordinator at Willow

Position Overview

Willow is constructing a leading operational platform designed for the built environment. This platform unites physical, operational, and human data to provide owners and operators of complex facilities with a unified digital foundation. The role of Customer Engineering Deployment Coordinator is essential to realizing this vision. Incumbent in this position will directly facilitate customer deployments, ensuring alignment between technology implementation and operational objectives. This individual will translate strategic platform capabilities into tangible client value. The position is based in Manila and operates on a full-time basis. The annual compensation for this role is forty-five thousand US dollars.

This position functions within the Customer Engineering department. The incumbent will work in collaboration with project managers, technical specialists, and cross-functional partners. Success in this role requires a balance of structured planning and adaptive problem-solving. The position is an individual contributor role, distinct from people management responsibilities.

Key Responsibilities

The primary function of this role is to own the coordination of deployment milestones for complex client accounts. This involves driving clarity between operations and technology teams to translate client needs into actionable plans. The incumbent will shape how clients visualize and improve building performance through structured digital workflows.

Specific duties include establishing intake sequences by gathering detailed client requirements. These requirements must be aligned precisely with project timelines to ensure feasibility. The incumbent will craft solution narratives that translate technical constraints into clear guidance for operations teams. This ensures all stakeholders understand the scope and implications of the implementation.

Guiding review checkpoints is a critical duty. These checkpoints involve cross-functional stakeholders who validate data accuracy and system behavior. Orchestrating shipping activities falls within this role, specifically the movement of configuration changes from test environments to live operational sites. The incumbent will also forge partner integrations by documenting technical interfaces. This ensures alignment with external platform teams and maintains deployment integrity.

Tracking deployment health metrics is a continuous responsibility. The incumbent must surface early warnings to prevent timeline slippage and manage risks proactively. Championing information clarity is another core function, involving the organization of documentation for both technical and business readers. Maintaining continuity across handovers requires creating concise briefings for follow-up specialists to ensure seamless transitions.

Required Qualifications

Candidates must hold a minimum of three years of professional experience in coordination or similar roles. This experience must demand structured planning and execution. Demonstrated comfort with technical subjects across multiple domains is essential, even if the candidate is not a subject matter expert in each area.

Fluency in English is mandatory for both written communication and verbal exchanges. The ability to interpret complex documentation is required. Incumbents must then explain the implications of this documentation to diverse audiences effectively.

Preferred Qualifications

Experience in built environment sectors is preferred. Sectors of relevance include real estate, facilities management, and infrastructure. This background provides context that enhances the effectiveness of deployment coordination.

Tools and Collaboration

No specific software tools are listed as prerequisites for this role. Success relies on structured thinking, communication abilities, and the capacity to coordinate activities across distributed teams. The incumbent will serve as a central point of contact, ensuring all deployment activities remain synchronized and on schedule.

About the company

Willowinc offers an Operational AI platform focused on the built world. The platform connects data from building systems, forecasts failures, reduces energy expenses, and improves facility performance. DFW Airport, Walmart, and several universities use the platform. Services aim to support operations and maintenance teams with data driven insights. Clear objectives guide deployment. The company delivers tools designed for real world environments and established workflows.