Building Management System Coordinator

About the role

You will own the end to end coordination of deployment activities for Willow's Digital Twin platform in live built environments. You will translate complex technical requirements into clear operational plans that multiple teams can follow without constant clarification. This position requires you to manage concurrent project timelines, track dependencies, and keep documentation accurate and current for future reuse. You will act as the central point of contact for cross functional teams, aligning their efforts so that deployments proceed on schedule. You will break down high level objectives into specific tasks, monitor progress, and escalate risks before they impact delivery. You will communicate project status to both technical and non technical stakeholders, ensuring that expectations are realistic and aligned with Willow's standards. You will maintain the integrity of project data, ensuring that every decision and change is recorded for traceability and continuous improvement. You will support the expansion of strategic customer accounts by enabling reliable and repeatable deployment processes over time.

Key facts

What you'll do

Coordinate detailed project plans that map tasks, owners, and timelines across engineering, operations, and customer teams.

Gather and structure requirements from stakeholders, transforming ambiguous needs into clear specifications that guide technical implementation.

Lead status tracking for multiple deployments, using dashboards and logs to monitor milestones, blockers, and dependencies in real time.

Facilitate cross functional workshops and meetings, ensuring that participants leave with documented decisions and assigned action items.

Perform configuration management by maintaining version control of deployment artifacts, settings, and process documentation.

Act as the primary escalation point for deployment issues, routing problems to the correct specialists and tracking resolution progress.

Develop and maintain standard operating procedures that define how deployment activities are planned, executed, and reviewed.

Translate technical jargon into plain language for non technical audiences, enabling better decision making across the organization.

Perform quality checks on deployment deliverables, verifying that configurations, tests, and documentation meet defined standards.

Support the creation of customer facing materials that explain deployment status, timelines, and outcomes in a clear and consistent format.

Identify opportunities to automate repetitive coordination tasks, reducing manual effort and the risk of human error.

Build and maintain relationships with internal partners, ensuring that collaboration remains productive and focused on shared goals.

Monitor project health using key indicators, and proactively recommend adjustments to keep deployments on track and within scope.

Contribute to the continuous improvement of deployment playbooks by capturing lessons learned and incorporating best practices into future work.

Requirements

You must have a bachelor's degree or equivalent practical experience that demonstrates relevant knowledge and capability.

You must be legally authorized to work in the Philippines without requiring company sponsorship at this time.

You must have at least two years of experience coordinating projects or operations in a professional setting.

You must have direct experience working with digital tools such as project management software, documentation platforms, and data dashboards.

You must be comfortable working in an environment where priorities can shift quickly and ambiguity is common.

You must have strong written and verbal communication skills in English, with the ability to adjust tone for different audiences.

You must be able to break down complex information into simple, logical steps that diverse teams can understand and act on.

You must be reliable, taking ownership of tasks end to end and ensuring that commitments are met consistently.

Nice to have

Previous experience in the built environment, such as facilities management, real estate, or construction, is preferred.

Familiarity with data integration concepts, APIs, or basic scripting to support deployment and troubleshooting activities.

Experience working with stakeholders at multiple levels, from frontline operators to senior leadership.

Knowledge of building management systems, IoT sensors, or digital twin concepts is beneficial but not required.

Practical notes

This is an individual contributor role and does not include direct people management responsibilities.

The position is based in Manila and requires full time engagement during standard business hours.

Limited travel may be required within the Philippines for deployment activities as needed.

Candidates must be eligible to work locally without company visa sponsorship.

The role reports to the Customer Engineering department and works closely with cross functional teams to support deployment success.