Customer Service Agent, French Speakers

About the role

Customer Service Agents act as the voice of Wheely across calls and chats to safeguard premium journeys. They protect passenger time and uphold luxury communication standards to maintain satisfaction.

Every role in this field shares a few habits: clear communication, structured thinking, and steady follow through. Teams hold regular meetings, review progress, and adjust plans. Success usually depends on how well you work with others, not just how hard you try. Successful professionals in any field share a few habits: they take notes, keep commitments, and communicate in writing. Teams value people who make their work easy to review and build on.

Key facts

Passion for exceptional customer service is required.

Experience in a customer-facing role in the luxury service industry is required.

Excellent interpersonal and communication skills are required.

The ability to thrive in a fast-paced high volume contact center is required.

Fluency in both spoken and written English & French is required.

Flexibility to perform shift work including nights and weekends in the office is required.

Technical proficiency is required.

A degree is required.

What you'll do

Operational service level agreements are strictly followed to protect customer time across every interaction.

Customer and chauffeur issues are investigated and resolved quickly and efficiently to sustain premium journeys.

Rigorous luxury communication standards are applied in every conversation to deliver exceptional service.

Customer feedback is understood, prioritised, and escalated to senior management and relevant teams to shape service improvements.

Meaningful contributions are made to passenger experiences and company growth through proactive engagement.

Requirements

The posting states a bachelor's degree requirement. Fluency in both spoken and written English & French is mandatory for every interaction.

Experience in a customer-facing role in the luxury service industry is mandatory for this position.

Excellent interpersonal and communication skills are mandatory to build trust with clients.

The ability to work in a fast-paced, high-volume contact center is mandatory to meet demands.

Flexibility to perform shift work, including nights and weekends in the office, is mandatory.

Technical proficiency and a degree are mandatory to handle responsibilities.

Practical notes

Typical interview steps

Hiring processes usually combine a screening conversation with one or more interview rounds. Candidates can expect questions about their experience, a scenario or case, and a chance to ask their own questions. Preparation and specific examples from past work carry the most weight. Whatever the role, preparation is visible. Reviewing the company's product, the job description, and your own past work before the conversation is the strongest step.

Good to know

Customer service roles in premium transportation focus on high-touch communication and strict standards.

Luxury service environments often require fluency in multiple languages to serve diverse clients.

Contact center work in this sector typically involves shift schedules, including nights and weekends.

Modern customer service teams rely on CRM and ticketing tools to track interactions and resolutions.

Professional development programs support ongoing improvement in service and product knowledge.

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.

Career growth

Careers in this field grow through a mix of experience, responsibility, and demonstrated results. Early years build skills; later years build ownership. Many professionals switch focus areas or companies to keep growing. Growth in any career comes from scope, results, and reputation. Take on work that is slightly uncomfortable, and make sure others can see the outcomes.