Jr. Customer Success Analyst

About the Role

This position represents the entry point for a data enthusiast who will grow into a trusted technical consultant for clients. The hired individual will own the responsibility of translating complex platform features into clear, actionable advice for non-technical stakeholders. They will act as the primary liaison between the client and the internal technology teams regarding data tracking and implementation health. This role involves direct ownership of configuring data-tracking platforms to meet specific client business objectives and success metrics. The hire will perform quality assurance on technical setups to ensure accuracy, reliability, and compliance with best practices. They will utilize analytical skills to diagnose data issues and research solutions that optimize client performance. Success in this role is defined by the ability to communicate technical concepts simply while building deep expertise in WebFX's proprietary suite. The position requires a proactive mindset focused on learning the tools well enough to empower clients to achieve their digital marketing goals efficiently.

Key facts

What you'll do

Conduct consultative sessions with assigned clients to deliver industry-specific advice on their technical tool stacks.

Recommend and configure appropriate data-tracking platforms and functions aligned with client strategic goals.

Perform detailed quality assurance on client technical solutions to validate data integrity and implementation accuracy.

Analyze complex data sets to identify trends, anomalies, and opportunities for performance improvement.

Translate intricate technical jargon and platform capabilities into simplified language for client stakeholders.

Collaborate with internal marketers and account managers to synchronize client goals with tracking strategies.

Work directly with the Martech development team to support the creation of marketing automations and integrations.

Develop a comprehensive expert-level understanding of WebFX's software product suite, including RevenueCloudFX.

Walk clients through proprietary solutions, demonstrating value and ensuring optimal usage of the platform.

Utilize Google Analytics, Google Tag Manager, and CRMs to solve client problems and report on performance.

Leverage Excel and Google Suite to organize, analyze, and present data insights effectively.

Gather and synthesize requirements from clients to ensure technical solutions meet their business needs.

Maintain a mindset of continuous improvement by seeking new data analysis methods and technological advancements.

Demonstrate ownership of tasks with urgency, ensuring deliverables are completed efficiently and to a high standard.

Requirements

You possess a Bachelor's Degree, with all majors being welcome to apply for this role.

You are an upcoming graduate who will soon hold a degree, and you are encouraged to apply as we interview up to a year in advance.

You maintain a minimum GPA of 3.4, which serves as a baseline for academic excellence.

You bring prior work experience in any field, such as a part-time job, internship, or summer position.

You exhibit strong verbal communication skills, allowing you to convey ideas clearly and professionally.

You demonstrate robust written communication skills essential for documentation and client correspondence.

You have customer service experience in any industry, showcasing your ability to serve internal or external clients.

You apply analytical and research skills to solve problems and interpret information accurately.

You have the ability to translate technical information into simple terms that non-technical audiences can understand.

You are proficient with digital marketing concepts, which is a bonus that enhances your contribution to the team.

You have experience in analyzing data and creating reports, providing a foundation for insights generation.

You are comfortable using tools such as Excel/Google Suite for data organization and manipulation.

You have familiarity with platforms like Google Analytics, Google Tag Manager, or Google Ads.

You understand how to work with CRMs such as Salesforce, Hubspot, or Pipedrive.

You are passionate about data and technology, and you enjoy discussing these topics with colleagues and clients.

You maintain a professional demeanor, ensuring you are dependable and self-motivated in your work habits.

You take pride in your work, consistently striving for high-quality results in every assignment.

You work with urgency, embracing a results-oriented environment where getting things done is essential.

You are proactive in identifying and solving problems before they escalate or impact the client experience.

You are a lifelong learner who seeks to stretch your skills and grow professionally within the organization.

You love thinking both creatively and analytically, using data to inform strategic decisions.

You do not need to have every experience or tool mastery listed, as the company hires for soft skills first.

You understand that hard skills can be trained on the job if the core traits and potential are present.

Nice to have

Prior experience working, in any field (for example: a part-time job, summer job, internship, etc) is preferred.

Strong verbal and written communication skills are highly valued.

Customer service experience (in any industry) is considered a bonus.

Analytical and research skills are seen as advantageous.

The ability to translate technical information into simple terms is a preferred trait.

Digital marketing experience is a bonus that can accelerate client success.

Experience in analyzing data and creating reports is appreciated for immediate contribution.

Practical notes

This position is based fully in-office at our riverside campus in Harrisburg, PA, with opportunities for this to evolve as Fxers advance in their career tenure.