Senior Product Operations Manager

About the role

In this pivotal position, you will play a crucial role in optimizing our product development processes. Your primary focus will be on collaborating with various teams, including product, engineering, and design, to enhance planning efficiency and improve project execution. By establishing effective operational practices, you will empower teams to make data-driven decisions, ultimately leading to consistent results that benefit both our customers and the business.

Key facts

What you'll do

• Identify and address gaps in planning to enhance cross-functional alignment prior to the commencement of development projects.
• Collaborate with leaders from Product and Engineering to enhance the execution of the roadmap, ensuring visibility and accountability throughout the process.
• Facilitate planning sessions and manage dependencies across teams to mitigate risks and enhance predictability in delivery timelines.
• Oversee the operational aspects of intricate cross-functional projects from initial planning stages through to final delivery.
• Drive continuous improvement initiatives within Product Development processes, frameworks, and operational rhythms.
• Advocate for the adoption of best practices that promote effective planning and consistent execution across teams.
• Develop and maintain comprehensive reports, dashboards, and insights related to roadmap execution and overall organizational health.
• Analyze and synthesize data to provide actionable insights that support informed decision-making and improve project outcomes.
• Identify areas of operational friction and opportunities for ongoing enhancements within the Product Development lifecycle.

Requirements

• A minimum of 8 years of experience in Product Operations, Technical Program Management, Product Management, Engineering, or a related field within a SaaS or technology organization.
• Proven track record in supporting large-scale annual and quarterly roadmap planning involving numerous product and engineering team members.
• Demonstrated success in executing complex product initiatives across multiple teams within product and engineering domains.
• Experience in designing and scaling operational processes and frameworks that enhance efficiency.
• Technical proficiency with tools such as Linear, Jira, and various analytics platforms, along with a solid understanding of engineering and delivery metrics.
• Familiarity with contemporary software development practices and methodologies.
• Strong analytical capabilities to convert data into actionable insights for product and engineering leadership.
• Experience in creating operational reports, metrics, dashboards, and executive-level communications.
• A solid understanding of how operational improvements can positively impact business outcomes, such as delivery predictability and time-to-market.
• Exceptional communication and facilitation skills to effectively influence product, engineering, and leadership stakeholders.
• Ability to navigate through ambiguity, build consensus, and influence key stakeholders effectively.
• Proven ability to identify and resolve organizational friction and execution risks in a timely manner.

Nice to have

• A self-motivated individual who takes initiative and clarifies complex situations effectively.
• Proficient in guiding teams through process changes while fostering strong relationships.
• An innate curiosity to identify patterns and extract meaningful insights.
• A proactive approach that balances strategic thinking with practical execution.
• Highly organized, capable of managing multiple priorities and engaging with various stakeholders.
• Builds trust through collaboration and consistent follow-through.
• Passionate about addressing operational challenges and enhancing team effectiveness.

Skills & tools

• Proficient in Linear
• Experienced with Jira
• Familiar with analytics platforms

Practical notes

• This role is hybrid, requiring you to be in the Lehi, UT office three days per week. If you reside outside of Utah, occasional travel to the headquarters will be necessary.
• Employment is subject to the successful completion of a background check.
• Weave utilizes AI tools to assist with various hiring processes, including job descriptions and application evaluations.
• Weave is an equal opportunity employer dedicated to fostering an inclusive workplace. Accommodations for disabilities or special needs will be provided upon request.
• Please be vigilant regarding recruitment fraud; all official communications will originate from Weave-branded email addresses. We will never request bank details, check cashing, or software/equipment purchases during the interview or hiring process.

About the company

Weave is a company with a tight product-market fit and a customer-obsessed culture. The Product Team at Weave operates under a development model in which each product manager is expected to lead their team through the stages of product development: discovery, execution, go-to-market, and iteration.