Junior Customer Service Agent [Finnish speaking]*

About the role

As a Junior Customer Service Agent at Videoslots, you will play a vital role in ensuring our Finnish-speaking customers receive exceptional support and assistance. This position is ideal for individuals who are about delivering high-quality service and are eager to contribute to a dynamic team in the online gaming industry. You will be the first point of contact for our customers, helping them navigate our platform and resolve any issues they may encounter. Your communication skills and problem-solving abilities will be essential in creating a positive experience for our users.

Key facts

What you'll do

• Serve as the primary contact for Finnish-speaking customers, addressing inquiries and providing support via various communication channels, including email, live chat, and phone.
• Assist customers with account-related questions, including registration, deposits, withdrawals, and game-related issues.
• Troubleshoot technical problems and guide customers through solutions to enhance their gaming experience.
• Collaborate with other departments, such as technical support and marketing, to ensure a customer experience.
• Maintain a thorough understanding of our gaming products and services to effectively assist customers and promote responsible gaming practices.
• Document customer interactions and feedback in our CRM system to help improve service quality and identify recurring issues.
• Participate in training sessions and workshops to enhance product knowledge and customer service skills.
• Contribute to the development of FAQs and help documentation to empower customers with self-service options.
• Monitor customer feedback and suggest improvements to enhance service delivery and customer satisfaction.
• Uphold the company's values and standards in every interaction, ensuring a positive representation of the Videoslots brand.
• Work collaboratively with team members to achieve departmental goals and maintain a high level of service.
• Engage in continuous learning to stay updated on industry trends and customer service best practices.

Requirements

• Fluency in Finnish, both written and spoken, is essential for effective communication with customers.
• Proficiency in English is required to collaborate with the broader team and understand company policies.
• Previous experience in customer service or a related field is preferred, particularly in the online gaming or hospitality sectors.
• Strong problem-solving skills and the ability to think critically under pressure.
• Excellent verbal and written communication skills, with a friendly and approachable demeanor.
• Familiarity with CRM systems and customer support software is a plus.
• Ability to work flexible hours, including evenings and weekends, to accommodate customer needs.
• A genuine passion for providing outstanding customer service and a commitment to resolving issues efficiently.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

Nice to have

• Experience in the online gaming industry or knowledge of gaming regulations in Finland.
• Previous experience in a multilingual customer service environment.
• Familiarity with live chat support tools and ticketing systems.
• Understanding of responsible gaming practices and customer protection policies.

Skills & tools

• Proficient in using customer support software and CRM systems.
• Strong computer skills, including Microsoft Office Suite and online communication tools.
• Ability to learn new software and tools quickly.
• Excellent time management skills and the ability to prioritize tasks effectively.

Practical notes

• This position is based in Tal-Pietà, Pieta, Malta, and may require occasional travel for training or team-building events.
• The company offers a comprehensive onboarding process to help you acclimate to your new role and the gaming industry.
• Opportunities for career advancement and professional development are available for high-performing individuals.
• The work environment is fast-paced and dynamic, requiring adaptability and a proactive approach to customer service.

META

Company: Videoslots

Title: Junior Customer Service Agent [Finnish speaking]*

Listed

location: Tal-Pietà, Pieta

Job type: Full-time

Apply URL: https://videoslots.bamboohr.com/careers/800