Junior Customer Service Agent [Swedish speaking]*

About the role

As a Junior Customer Service Agent at Videoslots, you will play a crucial role in ensuring our Swedish-speaking customers receive exceptional support and assistance. You will be the first point of contact for our clients, helping them navigate our online gaming platform and addressing any inquiries or issues they may encounter. This position is ideal for individuals who are about customer service and have a keen interest in the online gaming industry. You will work in a dynamic environment where your contributions will directly impact customer satisfaction and loyalty.

Key facts

What you'll do

• Serve as the primary contact for Swedish-speaking customers, responding to inquiries via live chat, email, and phone in a timely and professional manner.
• Assist customers with account-related issues, including registration, deposits, withdrawals, and game-related queries.
• Provide detailed information about our gaming offerings, promotions, and responsible gaming practices to enhance the customer experience.
• Troubleshoot technical issues and guide customers through solutions, ensuring a smooth gaming experience.
• Collaborate with other departments, such as technical support and marketing, to resolve customer issues and improve service delivery.
• Maintain accurate records of customer interactions and feedback in our customer relationship management (CRM) system.
• Identify recurring customer issues and suggest improvements to enhance service quality and efficiency.
• Participate in training sessions and team meetings to stay updated on product offerings, policies, and best practices in customer service.
• Uphold the company's values and standards in every interaction, ensuring a positive representation of the Videoslots brand.
• Engage in continuous learning about the online gaming industry to provide informed support and recommendations to customers.
• Monitor customer feedback and contribute to initiatives aimed at improving overall customer satisfaction.
• Assist in the development of FAQs and help center resources to empower customers with self-service options.

Requirements

• Fluency in Swedish and English, both written and spoken, is essential for effective communication with customers.
• Previous experience in a customer service role, preferably within the online gaming or entertainment industry, is highly desirable.
• Strong problem-solving skills and the ability to think critically when addressing customer concerns.
• Excellent interpersonal skills, with a friendly and approachable demeanor that fosters positive customer interactions.
• Proficiency in using customer support software and tools, as well as a basic understanding of CRM systems.
• Ability to work flexible hours, including evenings and weekends, to accommodate customer needs.
• A strong commitment to providing exceptional customer service and a passion for helping others.
• Good organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.
• A team-oriented mindset, with a willingness to collaborate and support colleagues.

Nice to have

• Experience in the online gaming industry or a related field is a plus.
• Knowledge of additional languages, such as Finnish or Norwegian, can be advantageous.
• Familiarity with gaming regulations and responsible gaming practices.
• Previous experience with live chat support and ticketing systems.
• A background in sales or upselling techniques can be beneficial in enhancing customer interactions.

Skills & tools

• Customer Relationship Management (CRM) software
• Live chat and ticketing systems
• Microsoft Office Suite (Word, Excel, Outlook)
• Basic troubleshooting skills for technical issues
• Strong written and verbal communication skills

Practical notes

• This position is based in Tal-Pietà, Malta, and may require occasional shifts during evenings and weekends.
• Candidates must be eligible to work in Malta; visa sponsorship is available for qualified applicants.
• Training will be provided to familiarize you with our systems, policies, and customer service protocols.
• Opportunities for career advancement within the company may be available based on performance and experience.

META

Company: Videoslots

Title: Junior Customer Service Agent [Swedish speaking]*

Listed

location: Tal-Pietà, Pieta

Job type: Full-time

Apply URL: https://videoslots.bamboohr.com/careers/802