Technical Account Manager
Job description
About the role
The is entrusted with anchoring strategic post-sales initiatives for the organization's most significant clients. This role ensures that complex measurement challenges evolve into defined business advancement. The hire will drive adoption and retention while actively expanding Viant's footprint within priority accounts, acting consistently as a trusted advisor to both internal stakeholders and external partners. Success is defined by unlocking the full potential of Viant's platform, translating intricate advertising technology landscapes into clear pathways for growth and efficiency. The position demands a professional who channels energy into advisory ownership, shaping solution trajectories and influencing outcomes across internal and external domains. Mastery of project coordination and client service excellence is essential, alongside a distinct comprehension of the advertising technology sector from implementation through realization.
What you'll do
Daily efforts will concentrate on transforming measurement data into operational intelligence that directly informs client decision-making and strategic pivots. The Technical Account Manager will architect intake procedures designed to ensure data flows seamlessly toward actionable insights, removing friction and enhancing clarity in the analytics pipeline. Close collaboration with Sales Engineering will be necessary to align technical architecture with specific client goals, ensuring solutions are robust, scalable, and precisely targeted. The role involves owning review cycles that sharpen insight clarity and demonstrate concrete return on investment for leadership, translating technical performance into business language. Creating advanced analysis and executive-level narratives will be a core function, requiring the translation of complex findings into digestible and compelling stories for decision-makers. This involves shipping custom reporting solutions that tell a compelling data story, blending technical accuracy with narrative clarity to drive engagement. Collaboration with Business Intelligence experts will be essential to resolve intricate obstacles and advance measurement durability, ensuring that data frameworks remain resilient and trustworthy. Proficiency with Google BigQuery SQL will be utilized to probe anomalies, confirm data accuracy, and reveal signals that guide optimization efforts in real time. Aligning Viant Advanced Reporting and external measurement tools to client outcomes will guide strategic decision-making, ensuring that insights lead to tangible improvements. Developing training assets will elevate the capability of Sales and Account teams, reinforcing robust post-sale execution and enabling partners to fully leverage Viant's offerings.
Requirements
Your background should include 3-5 years immersed in Technical Account Management, Project Management, or Ad Operations environments, providing a foundation of relevant experience. Experience with Ad Tech platforms is mandatory; this includes demand-side platforms, data management platforms, Customer Data Platforms, and clean rooms technology, reflecting the diverse toolset of the industry. A thorough fluency in the advertising technology landscape is non-negotiable, covering demand-side platforms, ad serving mechanisms, programmatic buying procedures, onboarding protocols, and measurement frameworks. You must be capable of translating complex measurement concepts with equal ease to technical specialists and business leaders, ensuring alignment across audiences. Proficiency with Google BigQuery SQL and cloud analytics tools is essential for data investigation, validation, and the derivation of meaningful conclusions. A strategic disposition defines your approach, where you operate with comfort in uncertain environments and exert influence without relying on formal hierarchy to drive initiatives forward.
Nice to have
Experience spanning four or more years in client service delivery and solutions delivery is regarded as a significant advantage, deepening the ability to manage complex engagements.
Tools And Skills
Command of Google BigQuery, Demand-Side Platforms, Data Management Platforms, Customer Data Platforms, and Clean Rooms technology is expected, forming the core technical toolkit for success.
Compensation And Location
The target compensation range for this position is $80,000 - $105,000. This range reflects Viant's assessment of the role's value, considering factors such as candidate experience and education. Final title and exact pay will be determined through a comprehensive review. Roles are available in Boston, Massachusetts, United States, and New York, United States.
About Viant
Viant Technology (NASDAQ: DSP) is an exclusively buy-side, AI-powered advertising platform purpose-built for CTV. Viant uniquely combines proprietary content intelligence, household-level identity resolution, and person-level attention signals to connect advertisers with high-value audiences and premium content. The company delivers verified, measurable outcomes that prove the impact of CTV advertising, providing clients with the assurance and insights required to optimize media investments effectively.