Operations Manager - White Plains, NY

About the role

This position manages hospital operations in collaboration with Hospital Managers to drive culture, engagement, and efficiency. The role spans non-clinical oversight and alignment to deliver a consistent customer experience. You will own the execution of standard operating procedures to ensure the facility runs like a well-oiled machine. This includes driving initiatives that enhance team performance and uphold the VEG standards of care. You will be responsible for analyzing operational data to identify trends and implement sustainable improvements. The role requires you to partner closely with clinical leadership to bridge non-clinical and clinical workflows. You will foster a unified culture so that VEGgies can deliver an extraordinary customer experience. You will act as a key liaison between hospital management and corporate operations to ensure alignment.

Key facts

What you'll do

Elevate customer experience by implementing strategies that ensure timely medical attention while allowing families to remain with their pets.

Foster a unified culture by aligning clinical and non-clinical teams to deliver consistent standards across the VEG network.

Own non-clinical oversight of hospital functions to support efficient and effective daily operations.

Analyze operational metrics to identify gaps and drive continuous improvement initiatives.

Manage vendor relationships and oversee inventory coordination to maintain supply standards.

Develop and facilitate training programs to enhance team performance and engagement.

Utilize practice management software to maintain accurate scheduling, staffing, and resource allocation.

Lead performance management processes to ensure accountability and professional development.

Create clear escalation paths for operational issues to ensure rapid resolution.

Document all processes and procedures to ensure consistency and enable smooth transitions.

Maintain compliance with hospital protocols regarding noise, odor, and safety regulations.

Support the development of high-performing teams through coaching and developmental meetings.

Adapt to a rotating shift schedule that includes nights, weekends, and holidays as hospital needs require.

Demonstrate flexibility and resilience in a fast-paced environment with diverse personalities.

Requirements

A High School diploma is required; an associate's or bachelor's degree in business management or a related field is preferred.

At least 2 years of leadership experience are required, with 5+ years in a hospital environment preferred.

Demonstrated experience with scheduling staff, recruiting, training, budgeting, facilitating developmental meetings, performance management, and building high-performing teams is necessary.

Advanced knowledge of computer programs and practice management software is required for operational efficiency.

Clear communication skills and high emotional intelligence are required to navigate diverse personalities and situations.

Willingness to work in a noisy environment with strong or unpleasant odors is mandatory.

Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs is required.

The ability to work well in a fast-paced environment with people from all backgrounds and different personality types is necessary.

Nice to have

Experience in a veterinary hospital environment is preferred to accelerate familiarity with workflows and standards.

Practical notes

This role requires on-site presence based on hospital needs, including nights, weekends, and holidays.

Typical interview steps

Operations interviews usually include a process scenario, an analytics question, and behavioral rounds. Candidates may be asked to improve a workflow or plan an event. Attention to detail and clear communication are tested throughout. Interviewers often ask how you would fix a process that is failing. Walking through diagnosis, a plan, and measurement is the winning structure.

Good to know

Emergency medicine operates in high-stress, time-sensitive settings where rapid decisions affect outcomes. Teams rely on clear protocols, checklists, and communication tools to maintain consistency and safety. Training and mentorship programs support ongoing skill development and career progression in clinical operations. Customer experience in this field balances clinical workflows with empathy, clarity, and trust. Technology systems such as practice management software and scheduling tools are central to daily operations.

Career growth

Operations careers grow from coordinator to manager, director, and chief operating officer roles. Some people specialize in supply chain, facilities, or program management. Success depends on reliability and on improving the systems you own. Operations careers reward reliability and continuous improvement. Operators who quantify the impact of their fixes move into leadership fastest.