Manager, Talent Development Systems

About the role

This role brings the "say YES" mindset of Execution Operations to scale, owning the systems that connect a 24/7 emergency hospital network. You enable the Talent Development team to support 28 programs across four pillars through a reliable, scalable infrastructure. The focus is on reducing manual work and strengthening operational intelligence so ExOps can evolve without breaking. You will act as the primary systems owner for the end-to-end employee lifecycle, ensuring data integrity and process consistency across all VEG locations. In this capacity, you will translate complex stakeholder needs into clear technical requirements and process maps for the team. You will champion the use of automation and AI to solve repetitive, high-volume challenges that currently rely on manual intervention. The successful candidate will build dashboards and reporting frameworks that provide real-time visibility into talent operations performance. Ultimately, you will be responsible for ensuring that the technology and processes supporting people teams are robust, future-proof, and aligned with the growth of the business.

Key facts

What you'll do

Design and prioritize the next systems capability alongside the Director of TD Operations so the team can move faster with greater visibility.

Design and deploy automations for communications, scheduling, enrollment, and system integrations to reduce manual effort and strengthen reliability.

Implement and manage dashboards and data visualization tools to track key talent metrics and operational health across the organization.

Leverage AI tools such as ChatGPT, Claude, Gemini, custom GPTs, or AI agents to automate content generation, data summarization, and workflow suggestions.

Configure and optimize workflow automation tools such as Zapier or Make to connect applications and streamline cross-platform processes.

Own the maintenance and evolution of operational project management platforms such as Monday.com or Google Suite to ensure scalability.

Apply process design thinking to analyze inefficiencies and build improved versions of existing systems, testing changes before full rollout.

Conduct stakeholder interviews to gather requirements and define technical solutions that balance user needs with system constraints.

Travel up to 50% of the time for on-site engagement and to understand the jobs to be done in person, ensuring solutions are grounded in real-world needs.

Collaborate closely with the people team leads to ensure new systems and processes are adopted smoothly and meet compliance standards.

Requirements

Bring 3-5+ years in operations, systems, or analyst roles with hands-on experience building or improving processes and workflows.

Demonstrate ownership of systems, workflows, dashboards, automations, or process infrastructure in operations, systems, analyst, or enablement environments.

Show experience with AI tools such as ChatGPT, Claude, Gemini, custom GPTs, or AI agents in professional or operational contexts.

Use workflow automation tools such as Zapier or Make, dashboard or data visualization tools, and operational project management platforms such as Monday.com or Google Suite.

Apply process design thinking to analyze inefficiencies and build improved versions of existing systems.

Operate comfortably in an ambiguous, building-phase environment where the roadmap is shaped collaboratively and work evolves, with baseline project management skills as a strong plus.

Travel up to 50% of the time for on-site engagement and to understand the jobs to be done in person.

Possess a Bachelor's degree or equivalent combination of experience and education.

Maintain discretion and judgment when handling sensitive employee data and system access.

Practical notes

In-person presence at VEG HQ in White Plains is required to spark stronger connections and better results.

Typical interview steps

People team interviews usually include a case scenario, a policy question, and behavioral rounds. Candidates may be asked to design an interview process or handle a sensitive employee situation. Confidentiality and judgment are tested throughout. Structured answers with empathy land best. Interviewers often test how you handle sensitive information and disagreement. Framing answers around policy, fairness, and company values works well.

Good to know

Use data and feedback to continuously refine tools, workflows, and automations for a distributed operations team.

Collaboration across functions and locations is central to how technology and learning tools are embedded.

Expect exposure to AI agents and modern automation platforms as part of everyday workflows.

Balance independent ownership with cross-team partnerships to keep the ExOps infrastructure resilient and scalable.

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.

Career growth

People careers grow from coordinator to generalist, manager, and director levels. Recruiters can move into talent leadership. HR partners can move into people operations leadership. Business acumen becomes more important at each level. People careers reward breadth across recruitment, development, and operations. Experience with tools such as HRIS and ATS systems helps at every level.