Lead ER Doctor

About the role

This role advances emergency veterinary care within VEG hospitals, collaborates with the medical director on clinical standards, and supports the team through coaching and ownership of hospital operations.

Leaders set direction and build the conditions for their teams to succeed. They hire, coach, and hold people accountable. Leadership work spans strategy, communication, and decision making. Effective leaders give clear context and remove obstacles for the people who report to them. Leadership roles are measured by team outcomes, retention, and delivery. Most organizations expect leaders to be visible, predictable, and generous with context.

Key facts

What you'll do

Handle emergency intake and guidance by answering medical questions over the phone.

Triage patients immediately using VEG Triage and VEG Spikes to ensure timely care.

Formulate diagnostic and therapeutic plans for each patient's condition.

Convey diagnosis and treatment options to clients while addressing their concerns.

Deliver effective treatments tailored to each patient's specific condition.

Maintain accurate, complete, and clear patient medical records.

Explain the value of tests and treatments to clients during conversations.

Mentor fellow doctors on medical excellence and customer-focused service.

Cover for the Medical Director during callouts or schedule changes.

Step in as Medical Director during planned leave or new hospital openings.

Address medical-related customer complaints in a professional manner.

Requirements

Hold a DVM, VMD, or equivalent degree as a foundational credential.

Possess 2+ years of ER experience with critical case management.

Have one year of leadership experience preferred but not required.

Be trained in emergency surgery or endoscopy or actively pursuing such training.

Be flexible to work a combination of clinical and administrative shifts.

Ensure top-tier customer satisfaction and hospital revenue production during every shift.

Lead and support fellow doctors while performing necessary administrative duties during off hours, including callouts, complaints, and scheduling.

Work comfortably in a noisy environment with strong or unpleasant odors.

Be available to work nights, weekends, and holidays on a rotating or as-needed basis based on hospital demand.

Work effectively in a fast-paced environment with people from diverse backgrounds and personality types.

Nice to have

One year of leadership experience in an emergency veterinary setting.

Training in emergency surgery or endoscopy.

Practical notes

This role may involve on-site work in a clinical setting with noise, strong odors, and variable hours.

Typical interview steps

Leadership hiring usually includes a strategy case, a people scenario, and a values conversation. Candidates may be asked to turn around a struggling team or plan for growth. Past results are examined closely, especially how decisions were made. Interviewers dig into specific decisions you made and their consequences. Preparing two or three decision stories with numbers and lessons is the best use of time.

Good to know

The role emphasizes patient-first care, rapid triage, and allowing families to remain with their pets during visits.

Doctors receive coaching, mentorship, and structured growth pathways through internal programs.

Competitive compensation, benefits, and potential equity eligibility after one year of full-time employment are offered.

Full-time staff may receive up to $2,500 annually for travel related to continuing education.

Career growth

Leadership careers move from manager to senior manager, director, and executive roles. Each step adds more scope and more responsibility for outcomes. The best leaders keep learning how to delegate, communicate, and decide. Leadership careers reward a record of building and developing people. The higher you go, the more your communication shapes the whole organization.