Falcon MLR Strategy

About the role

The Falcon MLR Strategy role at Veeva centers on maximizing reviewer agreement with Falcon's findings across EU markets. You will own the strategic oversight of the Falcon MLR workflow and ensure consistent, high-quality outcomes for regulatory and promotional review activities. On this team, you will lead the integration of regulatory monitoring systems in close collaboration with engineering and product teams, aligning priorities across regions. You will also operationalize the reviewer-feedback loop, translating direct customer inputs into concrete product improvements and process changes. A core part of your work involves investigating why Falcon flagged specific material, diving into agent traces, identifying root causes, implementing fixes, and building scalable processes for user handling. You will design and automate recurring manual tasks using AI workflows to increase efficiency and reduce operational burden. Additionally, you will own key quality benchmarks and work cross-functionally with engineering and product to define, measure, and improve standards. This role requires comfort with dense regulatory and legal material, rapid learning, and delivering measurable results in a fast-paced environment.

Key facts

What you'll do

• You will maximize reviewer agreement with Falcon's findings across EU markets by refining criteria and providing clear guidance.
• Lead the end-to-end regulatory monitoring system in collaboration with engineering and product teams, ensuring alignment with other global regions.
• You will operationalize the reviewer-feedback loop, converting customer insights into actionable product improvements and process updates.
• Investigate and resolve why Falcon flagged material by reading agent traces, determining root causes, applying fixes, and establishing handling procedures for users.
• You will automate recurring tasks through AI workflows to streamline operations and reduce manual intervention.
• Own quality benchmarks while working closely with engineering and product teams to define metrics, monitor performance, and drive improvements.
• Day to day you will also maximize reviewer agreement with Falcon's findings across EU markets by supporting reviewers and enhancing tooling.
• Lead the coordination of the regulatory monitoring system with engineering and product stakeholders across different regions to ensure consistency.
• You will partner with cross-functional teams to evolve quality standards, using data and user feedback to guide enhancements.
• Drive the collection and analysis of operational data to identify trends, risks, and opportunities for optimization in the review process.
• You will implement structured processes for handling escalated material, ensuring transparency, traceability, and compliance.
• Support the rollout of new features and improvements by validating workflows and ensuring seamless adoption by reviewers.
• You will maintain a proactive approach to identifying bottlenecks in the review pipeline and proposing AI-driven solutions.
• Collaborate with product managers to prioritize initiatives that enhance accuracy, efficiency, and user experience in the Falcon workflow.

Requirements

• You must have direct experience in MLR/PRC review of promotional material in the pharmaceutical or biotech industry, or within an agency serving such sectors.
• You must possess knowledge of European regulatory codes, including EFPIA and relevant national codes such as ABPI, ENLI, FSA, Farmindustria, and LEEM.
• You must demonstrate the ability to learn dense regulatory and legal material quickly and show tangible results from that learning.
• You must use AI in your daily work, automating parts of your own job and actively seeking further automation opportunities.
• You must have hands-on experience with Vault PromoMats, including conducting reviews, making annotations, and managing claims libraries.
• You must be physically located within the European Union to comply with regional requirements.
• You must be able to work full-time in Spain
• Barcelona as specified in the engagement terms.
• You must comply with Veeva's employment policies and standards as they apply to this role.

Nice to have

Only items explicitly indicated as preferred in the source are included, and no additional preferences have been added.

Practical notes

This role is based in Spain

Barcelona and requires full-time on-site availability. You must be physically located in the EU to be considered for this position. The compensation offered is a base pay range of 90,000 to 140,000 EUR, as specified in the source details. The role involves interaction with advanced systems and methodologies including AI agents and AI workflows, Vault PromoMats, Falcon MLR, EFPIA, ABPI, ENLI, FSA, Farmindustria, and LEEM. Applicants should be prepared to engage with dense regulatory frameworks and demonstrate rapid proficiency in regulatory environments. The position is full-time, and candidates must be available for the standard working hours expected within this role. No additional travel or visa requirements are specified beyond the location and EU compliance noted in the practical constraints. The opportunity is open to candidates who can start as soon as the position is filled, in accordance with standard hiring timelines for the organization.