Associate Director - Strategy

About the role

Veeva Systems operates as a mission-driven organization and pioneer in industry cloud, dedicated to helping life sciences companies bring therapies to patients faster while being one of the fastest-growing SaaS companies in history. The company surpassed three billion dollars in revenue during its last fiscal year and became a public benefit corporation in 2021, legally committing to balance the interests of customers, employees, society, and investors while upholding the values of Do the Right Thing, Customer Success, Employee Success, and Speed. The Strategy function is responsible for the success of products in the market by guiding product development to customer success, ensuring that every solution delivers meaningful impact and drives long-term business growth.

Key facts

What you'll do

• Set a clear strategic vision for the rapidly scaling Link Key Accounts platform and its overall market positioning.
• Execute plans flexibly to ensure the innovative platform consistently meets the evolving needs of life sciences customers daily.
• Take enthusiastic accountability for the overall success of products in the market and their enterprise adoption rates.
• Guide product development efforts to align closely with customer success objectives and broader business growth targets.
• Transform how the life sciences industry connects with the broader healthcare community on a daily operational basis.
• Drive better outcomes for patients through innovative key account management strategies and dedicated platform support initiatives.
• Collaborate with cross-functional teams to scale the Link Key Accounts initiative across multiple global regions effectively.
• Analyze current market trends to inform product positioning and identify new growth opportunities for the company.
• Own the detailed roadmap for the Link Key Accounts platform delivery and ongoing feature enhancement initiatives.
• Champion the core values of speed and customer success across all strategic planning, execution work, and daily operations.

Requirements

• Demonstrate high ownership and a strong bias toward taking initiative on complex projects without any hesitation.
• Possess the ability to set a clear vision for complex product initiatives and communicate it effectively well.
• Show enthusiasm for executing plans with flexibility and adaptive problem solving in highly dynamic environments.
• Have a deep understanding of the life sciences industry and the specific needs of its target customers.
• Bring prior experience guiding products from early development stages through to successful market launch and widespread adoption.
• Exhibit a strong track record of driving positive outcomes for healthcare community partnerships and collaborative efforts.
• Thrive in a fast-paced environment that consistently values speed, agility, and continuous improvement over rigid perfection.
• Communicate effectively across various teams to align on strategic priorities, goals, operational execution, and long-term business objectives.

Nice to have

• Experience working within a public benefit corporation or a similarly mission-driven organization focused on societal impact.
• Familiarity with SaaS platforms and the specific challenges facing the life sciences sector today.
• Background in key account management or customer success strategy roles within the healthcare industry specifically.
• Comfort operating in a Work Anywhere environment with distributed team members across different geographical regions and time zones.

Skills & tools

• Strategic planning and product market fit assessment capabilities for emerging technology platforms in healthcare.
• Strong analytical skills for evaluating market trends, customer data, and competitive landscape dynamics accurately.
• Excellent written and verbal communication skills for achieving cross-functional alignment and stakeholder engagement consistently.
• Proficiency in project management methodologies and execution frameworks to deliver complex initiatives on schedule.
• Deep knowledge of the life sciences industry and the broader healthcare ecosystems and their structures.
• Ability to navigate complex organizational structures and build strong, lasting stakeholder relationships across departments and external partners.

Practical notes

• This role is based in New York City and requires an in-office presence for daily team collaboration.
• The company supports a Work Anywhere model for those who prefer office flexibility or working from their home.
• Candidates should expect to work full-time with standard business hours and occasional collaboration across different time zones throughout the year.
• Veeva values speed and customer success in all daily operational activities and strategic decision-making processes consistently.
• The hiring process may involve multiple interviews with various team members to assess cultural alignment and strategic thinking thoroughly before making a final decision.

About the company

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.