Sales Engineer

About the role

You will own the technical proof and demo motion for Valon's strategic commercial deals in the mortgage servicing industry. This role requires you to translate executive interest into credible technical validation by crafting and delivering compelling, customer-relevant demonstrations that answer deep technical questions. You will map complex mortgage workflows to the structured capabilities of the ValonOS platform, ensuring customers clearly understand how the system operates within their real-world operating environment. As a founding member of the Sales Engineering function, you are expected to act as a genuine partner to the sales team, taking direct ownership of revenue goals and the specific outcomes you drive. The role demands a high degree of curiosity and the ability to thrive in a fast-paced, founder-led environment that operates with minimal process and high ambiguity. You will be instrumental in shaping the go-to-market motion by turning complex regulatory and operational requirements into clear, actionable solutions that resonate with mortgage industry buyers.

Key facts

What you'll do

Partner with Strategic AEs and executives from early discovery through product validation and close, ensuring alignment on customer needs and deal strategy.

Configure and run high-impact customer-relevant demos using existing demo fixtures, demo data, and core product surfaces to showcase ValonOS capabilities.

Lead technical discovery with enterprise prospects to deeply understand their specific requirements, operational constraints, and critical pain points.

Answer detailed technical questions about how the Valon system works across product surfaces, configuration options, and third-party integrations.

Translate complex field learnings from customer interactions into reusable demo assets, evaluation playbooks, and standardized implementation patterns.

Provide structured product feedback to the product and engineering teams based on direct customer interactions and observed workflow behaviors.

Support sales outcomes by owning the technical component of the sales cycle and helping close enterprise deals through credible validation.

Travel to client sites approximately 25% of the time to conduct on-site demonstrations and participate in discovery workshops.

Map intricate mortgage servicing workflows to the modular capabilities of the ValonOS platform to highlight operational efficiencies and automation opportunities.

Champion the AI-native architecture of ValonOS by explaining how data flows through a single system to enable continuous operational improvement.

Build and maintain strong working relationships with strategic accounts to identify new use cases and expansion opportunities within their organizations.

Document customer requirements and demo feedback to refine the overall sales playbook and improve future technical engagements.

Act as the primary technical consultant for key deals, offering objective advice that helps customers recognize the long-term value of modernizing their operations.

Requirements

You must be willing and able to learn the detailed complexities of the mortgage and regulated financial-services sectors with demonstrable speed and accuracy.

You must possess a proven track record of delivering complex technical demos to customers within enterprise sales environments.

You must have strong technical sales skills that enable you to demonstrate a product through deep technical know-how and translate it into terms that customers readily understand.

You must be a strong communicator who can effectively connect and communicate with diverse audiences, including mortgage operators, executives, and technical teams.

You must function as a genuine partner to the sales team, taking ownership of revenue goals and understanding your specific contribution to achieving them.

You must be a self-starter who proactively takes initiative and thrives in environments with limited structure and high ambiguity.

You must be a company builder and team player who is excited to actively shape and grow the product alongside the culture and operating rhythm of a fast-growing startup.

You must have the ability to communicate confidently with executives, operators, and technical stakeholders using appropriate language for each audience.

You must demonstrate strong systems thinking and customer empathy when navigating messy and complex operational environments common in regulated industries.

Nice to have

Experience supporting complex enterprise evaluations and production deployments in highly regulated environments.

Comfort operating in a founder-led, high-ambiguity GTM motion where processes are constantly evolving.

Practical notes

Travel to clients 25% of the time.

This is an at-will employment position located in New York.