Staff Product Designer, Product Infrastructure

About the role

You will own the end-to-end design of the foundational platform capabilities that power Valon's mortgage servicing business and will define the structure and patterns of our Product Infrastructure team. You will translate ambiguous, high-stakes problems into clear, user-centered design systems and reusable components that accelerate product development across the organization. Your work will directly shape how thousands of mortgage servicing operators interact with complex financial workflows, simplifying regulated processes and building trust through transparent interfaces. You will partner deeply with cross-functional stakeholders to uncover unmet needs and turn them into scalable, elegant solutions that balance user empathy with business and regulatory realities. This role requires you to move with urgency in a fast-paced startup while maintaining a meticulous eye on design quality and long-term system integrity. You will mentor designers and partners, fostering a culture of craft and collaboration that raises the bar for product excellence across Valon. By leading the design of the core platform, you enable other product teams to ship faster and with greater confidence, driving critical impact on Valon's business transformation.

Key facts

What you'll do

• Lead end-to-end design for foundational platform capabilities, reusable patterns, and the design system to enhance usability and accelerate product development across Valon.
• Contribute to product strategy by bringing a strong user-centered perspective and helping the team identify the most important initiatives to work on and why.
• Drive deep user understanding through quantitative and qualitative research, serving the needs of mortgage servicing operators, deployment strategists, and technical teams.
• Partner closely with cross-functional partners and internal product teams to identify shared requirements and deliver generalized tools and systems that solve for broad use cases.
• Mentor designers and cross-functional partners, fostering a culture of collaboration and continuously raising the bar for product quality and craft.
• Translate complex mortgage servicing workflows into coherent, scalable design systems and component libraries that support consistent user experiences.
• Define and evangelize design standards and best practices across the Product Infrastructure team to ensure consistency and efficiency.
• Collaborate with product managers and engineers to turn strategic concepts into executable design solutions that are feasible and valuable.
• Conduct design critiques and synthesis sessions to iterate on solutions and align stakeholders around a clear product vision.
• Advocate for the user in every decision, ensuring that usability, accessibility, and clarity remain central to platform investments.
• Support the discovery and exploration of new opportunities by framing problems, defining experiments, and validating design hypotheses.
• Own key design deliverables including prototypes, flows, specifications, and design tokens that enable high-quality execution by engineering.

Requirements

• 3+ years of product design experience, preferably in a D2C fintech environment.
• A portfolio showcasing strong design fundamentals, systems thinking, and a user-centered approach to solving complex problems.
• Track record of shipping and iterating on end-to-end product experiences, from concept to launch and beyond.
• Ability to navigate ambiguity with confidence, bringing clarity and structure to evolving product spaces.
• Excellent communication and organizational skills, with a collaborative mindset and attention to detail.
• Comfortable working in a fast-paced, evolving startup environment where priorities can shift quickly.
• Strong understanding of regulated industries and the constraints they impose on product and design decisions.
• Willingness to deeply understand mortgage servicing operations to inform design decisions that are practical and user-centered.

Nice to have

• Familiarity with LLM/Generative AI tools.
• Experience designing workflows, internal tools, or B2B SaaS products.
• Familiarity with user research, usability testing, and data-driven design decisions.

Practical notes

This role is based in New York and requires authorization to work in the United States. Relocation support is not available. The role is full-time and requires consistent availability during standard business hours. Travel is not expected as part of this role.