Senior Partner Account Manager

About the role

You will own a portfolio of Spanish-speaking partners across LATAM, MENA, and CIS markets, acting as the primary strategic point of contact for their success on our platform. This role sits at the intersection of relationship-building and business growth, where your daily actions will directly influence how partners perform, scale, and succeed. You will operate in a fast-moving, international environment where decisions are made quickly and the impact of your work is visible from day one. If you thrive on ownership, care about results as much as relationships, and want continuous development, this is your kind of challenge. You will translate complex platform capabilities into clear value propositions for partners, ensuring alignment between their goals and our product roadmap. Your work will shape the trajectory of our Spanish-speaking ecosystem, driving both retention and expansion through trusted advisory partnerships. You will be responsible for owning end-to-end partner performance, identifying opportunities, and removing obstacles to growth. This is a role for a proactive builder who measures success not just in numbers, but in long-term strategic partnerships.

Key facts

What you'll do

Develop and execute strategic account plans for a portfolio of Spanish-speaking partners, defining clear growth milestones and measurable outcomes.

Own end-to-end partner performance, analyzing usage data, identifying bottlenecks, and proposing actionable optimizations to maximize their success.

Build and maintain high-trust relationships with key stakeholders, positioning yourself as a trusted advisor rather than a transactional contact.

Translate product roadmaps and platform updates into compelling narratives that demonstrate tangible value for each partner's specific market and audience.

Identify cross-sell and upsell opportunities within the partner ecosystem, aligning new offerings with partner needs and platform capabilities.

Champion partner feedback internally, ensuring product, marketing, and operations teams understand real-world needs and pain points.

Collaborate with internal stakeholders to design and run joint initiatives, such as campaigns or feature tests, that accelerate partner growth.

Monitor competitive dynamics affecting your portfolio, and adjust strategies to ensure partners remain resilient and differentiated in their markets.

Report on partner health metrics and business reviews, presenting insights that drive decisions and justify continued investment in relationships.

Act as the central point of contact for escalated partner issues, coordinating solutions and maintaining transparency across teams.

Drive adoption of new features by organizing enablement sessions and hands-on support tailored to partner workflows and objectives.

Balance proactive outreach with structured check-ins, ensuring consistent engagement without overwhelming partner teams.

Own documentation of partner interactions, decisions, and commitments, maintaining clarity and alignment across all touchpoints.

Contribute to the development of playbooks and best practices that elevate the standard of excellence for partner management.

Requirements

You must possess a university degree or equivalent practical experience that demonstrates your capability to manage complex partnerships.

You must have a proven track record of working with performance marketing, platforms, or technology solutions where results are measured in clear KPIs.

You must be fluent in Spanish, both written and verbal, with the ability to communicate confidently with senior stakeholders.

You must have strong English comprehension and written skills to operate effectively in an international environment and collaborate with global teams.

You must be based in Kyiv and able to work full-time hours from the location, understanding and complying with local regulations.

You must have experience navigating fast-paced, international markets across regions such as LATAM, MENA, and CIS, where agility is essential.

You must demonstrate comfort with data-driven decision making, using metrics to guide strategy and prioritize opportunities.

You must own your schedule completely, managing your time effectively without direct supervision and meeting commitments reliably.

Nice to have

Experience in IT, social networking, or live-streaming platforms is preferred, given the complexity of the product and market expectations.

Hands-on experience with performance marketing or monetization models is valued, as these areas directly influence partner success.

Familiarity with markets in Latin America, the Middle East, and the Commonwealth of Independent States is an advantage due to the regional focus of the role.

An understanding of real-time communication products and user engagement mechanics is seen as beneficial for accelerating your impact.

Practical notes

The role requires full-time on-site availability in Kyiv, with standard working hours that align with company expectations.

Travel may be required within the specified regions to support key partners or attend strategic meetings as business needs evolve.

Visa sponsorship is not available for this position, and candidates must have the right to work in Ukraine under local regulations.

Candidates must submit their applications within the specified timeframe, as opportunities are reviewed on a rolling basis until filled.