Compliance & Controls Associate, Auto Servicing

About the role

As a Compliance & Controls Associate in the Auto Servicing division at Upstart, you will play a crucial role in ensuring that our operations adhere to regulatory standards and internal policies. This position involves monitoring compliance frameworks, identifying potential risks, and implementing controls that align with industry best practices. You will work closely with various teams to foster a culture of compliance while supporting the overall mission of Upstart to improve access to credit for consumers.

Key facts

What you'll do

• Conduct regular audits of auto servicing operations to ensure compliance with applicable laws, regulations, and internal policies.
• Develop and maintain compliance documentation, including policies, procedures, and training materials, to support the organization's compliance initiatives.
• Collaborate with cross-functional teams to identify compliance risks and recommend appropriate controls to mitigate those risks effectively.
• Monitor changes in regulatory requirements and industry standards to ensure that Upstart's practices remain compliant and up-to-date.
• Assist in the preparation of reports for internal stakeholders and regulatory bodies, summarizing compliance activities and findings.
• Provide training and support to team members on compliance-related topics, fostering a culture of awareness and accountability.
• Investigate compliance incidents and breaches, documenting findings and recommending corrective actions to prevent future occurrences.
• Support the development and implementation of compliance monitoring tools and metrics to track the effectiveness of compliance programs.
• Participate in compliance-related projects and initiatives, contributing to the continuous improvement of Upstart's compliance framework.
• Engage with external auditors and regulatory agencies during audits and examinations, providing necessary documentation and information.
• Assist in the development of risk assessments related to auto servicing operations, ensuring that potential compliance risks are identified and addressed.
• Stay informed about industry trends and best practices in compliance and controls, applying this knowledge to enhance Upstart's compliance efforts.

Requirements

• Bachelor's degree in finance, business administration, law, or a related field.
• A minimum of 3 years of experience in compliance, risk management, or internal controls, preferably within the financial services or auto servicing industry.
• Strong understanding of regulatory frameworks applicable to auto servicing, including consumer protection laws and financial regulations.
• Excellent analytical skills with the ability to assess complex compliance issues and develop effective solutions.
• Proficient in Microsoft Office Suite, particularly Excel and PowerPoint, with strong data analysis capabilities.
• Exceptional communication skills, both written and verbal, with the ability to convey complex compliance concepts to diverse audiences.
• Detail-oriented mindset with a commitment to accuracy and thoroughness in all compliance-related activities.

Nice to have

• Certification in compliance or risk management (e.g., CRCM, CCEP, or similar).
• Experience with compliance management software or tools.
• Familiarity with auto finance products and services, including leasing and loan servicing.
• Previous experience working in a remote or distributed team environment.
• Knowledge of data privacy regulations and their implications for compliance.

Skills & tools

• Proficient in compliance management systems and tools for tracking and reporting compliance activities.
• Strong project management skills, with the ability to manage multiple tasks and deadlines effectively.
• Familiarity with data analysis tools and techniques to support compliance monitoring efforts.
• Ability to work collaboratively in a team-oriented environment while also being self-motivated and proactive.

Practical notes

• This role is fully remote, allowing for flexibility in your work environment.
• Salary for this position is competitive and commensurate with experience, with additional benefits that promote work-life balance.
• Upstart is committed to diversity and inclusion, encouraging candidates from all backgrounds to apply.
• Visa sponsorship may be available for qualified candidates, depending on individual circumstances.

Join Upstart as a Compliance & Controls Associate in Auto Servicing and contribute to our mission of transforming the lending landscape. If you are passionate about compliance and eager to make a difference in the financial services industry, we invite you to apply and become part of our innovative team.

About the company

Online lending marketplace connects borrowers with investors. Company uses digital tools to handle loan applications and funding. Focus remains on personal credit and employment data. Service aims to speed approval decisions. Operations support multiple products. Team works on assessment models. Goal involves expanding access to credit. Platform seeks to simplify financial requests for users. Members analyze risk using technology. Program helps manage loan lifecycle from application to payout.