Manager, Software Engineering

About the role

Twilio is on the lookout for an Engineering Manager to take charge of the Flex Billing & Backend team. In this pivotal position, you will lead a group of software engineers focused on enhancing the features of the Flex platform and broadening its reach to customers. Your leadership will play a crucial role in developing a key element of Twilio's contact center solutions, ensuring that the team delivers high-quality software that meets the needs of users.

Key facts

What you'll do

• Lead and mentor a team of software engineers, fostering their professional development and ensuring their success within the organization.
• Supervise the design, development, and maintenance of robust, scalable distributed systems that operate in cloud environments.
• Advocate for agile methodologies, promoting practices such as continuous integration and automated testing to enhance team efficiency.
• Tackle intricate technical issues from the initial design stage through to ongoing service management, ensuring high standards are met.
• Clearly articulate technical concepts to various stakeholders, including product managers, architects, engineers, and support teams, facilitating effective collaboration.
• Develop and implement strategies to improve system performance and reliability, ensuring that the Flex platform meets customer expectations.
• Collaborate with cross-functional teams to align engineering efforts with business objectives, driving the successful delivery of projects.
• Monitor industry trends and emerging technologies to keep the team informed and competitive, integrating relevant advancements into the development process.

Requirements

• At least 10 years of overall experience in software engineering, with a minimum of 5 years in a leadership capacity managing software development teams.
• Proven experience in overseeing multiple projects or workstreams simultaneously, demonstrating strong organizational skills.
• A Bachelor's or Master's degree in Computer Science, Engineering, or a related technical discipline.
• Strong expertise in REST APIs, Java or GoLang, and relational databases such as MySQL, along with containerization technologies like Docker and Kubernetes.
• Familiarity with SaaS telemetry and observability tools, including Datadog, Grafana, or Prometheus, is essential.
• Excellent analytical, problem-solving, and communication skills, with the ability to convey complex ideas clearly.
• A solid understanding of development environments and tools necessary for code implementation and deployment.
• In-depth knowledge of agile methodologies, continuous integration practices, and a commitment to automation in software development.
• Demonstrated ability to distill complex situations into actionable plans, guiding teams towards effective solutions.
• Experience managing the complete lifecycle of services, from gathering requirements to operational monitoring and support.

Nice to have

• Previous experience in the contact center or customer engagement sector, providing valuable insights into industry-specific challenges.
• Experience in developing and delivering billing-related solutions, enhancing the team's capabilities in this area.
• Familiarity with cloud-based architectures and microservices, contributing to the team's agility and responsiveness.

Skills & tools

• REST APIs
• Java
• GoLang
• MySQL
• Docker
• Kubernetes
• Datadog
• Grafana
• Prometheus
• CI/CD
• Automated Testing
• Agile Methodologies

Practical notes

• This role is fully remote, with candidates based in India, specifically in regions such as Karnataka, Tamil Nadu, Telangana, Maharashtra, or New Delhi.
• Occasional travel may be necessary for team meetings or project discussions, allowing for face-to-face collaboration.
• Twilio provides a competitive salary package along with generous time-off policies, parental leave, wellness leave, healthcare benefits, and retirement savings plans, with specific offerings varying by location.

This position offers an exciting opportunity to lead a talented team at Twilio, where you will have a direct impact on the development of innovative solutions in the contact center space. If you are passionate about technology and leadership, we encourage you to apply and join us in shaping the future of customer engagement.

About the company

Twilio powers personalized interactions for businesses through communication APIs for voice, text, chat, video, and email. Founded by Jeff Lawson and Evan Cooke in 2008, Twilio went public in 2016 and acquired Segment in 2020 for $3.2 billion.