Solutions Architect- IP

About the role

TTEC Digital is actively seeking a Solutions Architect to join our Innovation Group and spearhead the creation of next-generation AI customer experience tools that redefine enterprise interaction models. In this capacity, you will own the full lifecycle of high-impact software solutions, translating ambiguous business challenges into scalable, production-ready technical architectures. You will operate within a nimble startup mindset embedded inside a large, publicly traded organization, ensuring that your decisions are both innovative and aligned with strict corporate governance. Your primary responsibility will be to design and ship software that directly influences large-scale enterprise deployments and measurable business outcomes. You will collaborate closely with product managers, data scientists, and enterprise sales teams to ensure that technical solutions solve real-world problems. This role demands a hands-on approach where functional code and working prototypes consistently take precedence over theoretical planning and extensive slide decks. You will be responsible for deploying AI-driven solutions into live environments, where your work will have a direct impact on company performance and stock value. Ultimately, you will act as the technical bridge between visionary product concepts and robust, reliable, and high-performance implementations.

Key facts

What you'll do

Architect and design sophisticated AI customer experience solutions that integrate conversational analytics, automated QA, and knowledge assist capabilities to meet evolving enterprise demands.

Lead the development of agentic automation software that empowers large-scale enterprise clients to streamline operations and enhance customer interactions through intelligent systems.

Evaluate and select appropriate AI CX tools to construct technical solutions that prioritize speed to market without sacrificing reliability or scalability.

Champion the creation of functional code and working prototypes, ensuring that the team's efforts are measured by tangible results rather than theoretical planning or excessive documentation.

Collaborate with cross-functional stakeholders to gather requirements and translate complex business needs into clear technical specifications for the development team.

Deploy AI-driven solutions into live production environments, monitoring performance metrics and iterating based on real-world usage data to optimize outcomes.

Utilize conversational analytics to identify friction points in customer interactions and drive improvements that enhance user satisfaction and operational efficiency.

Implement knowledge assist systems that enable support agents to deliver faster, more accurate resolutions by leveraging intelligent data retrieval and synthesis.

Establish automated quality assurance frameworks that validate system performance, security, and compliance standards throughout the development lifecycle.

Guide the technical direction of the innovation group by exploring emerging technologies and assessing their potential impact on enterprise customer experience strategies.

Own complex technical projects end-to-end, coordinating resources, managing timelines, and ensuring successful delivery at scale without compromising on quality.

Mentor junior engineers and product teams on best practices for building resilient, maintainable, and high-performance AI software solutions.

Continuously refine development processes to improve efficiency, reduce technical debt, and accelerate the delivery of new features and capabilities.

Act as a subject matter expert for AI CX tools, automated QA, conversational analytics, knowledge assist, and agentic automation within the organization and for key clients.

Drive the creation of proof-of-concept projects that demonstrate the tangible business value of new ideas, helping to secure buy-in from leadership and enterprise stakeholders.

Requirements

Demonstrate grit and maintain a self-starter mindset, thriving in ambiguous situations where clear direction must be created from limited initial parameters.

Function effectively in a fast-paced, startup-style environment that demands adaptability, resilience, and a strong sense of ownership over outcomes.

Show a strong preference for building software and shipping functional products rather than focusing primarily on creating extensive documentation or presentation materials.

Manage and deliver complex technical projects at scale, balancing multiple priorities and ensuring that critical milestones are met on time and within scope.

Possess the ability to quickly learn and master new technologies, frameworks, and tools relevant to AI, customer experience, and automation domains.

Communicate clearly and persuasively with both technical and non-technical stakeholders, explaining complex concepts in a way that drives understanding and action.

Collaborate effectively within cross-functional teams, fostering a culture of trust, transparency, and shared problem-solving.

Commit to a results-oriented work ethic where success is measured by the impact of deployed solutions and the satisfaction of enterprise customers.

Nice to have

Experience with AI CX tools, automated QA, conversational analytics, knowledge assist, and agentic automation is preferred.

Familiarity with public company governance and the pressures associated with delivering technology at scale in a regulated environment.

Background in customer experience or enterprise software roles where the stakes directly influence revenue or operational efficiency.

Practical notes

TTEC is a publicly traded company with a history in customer experience dating back to 1982.

Location details specify that the position is based in Hyderabad with remote work options.

The engagement offered is a full-time commitment.

This role operates within the Innovation Group, which functions with the speed of a startup.

There are no specific hours, travel, visa, or application deadline details provided in the source material.