Responsible Gambling Specialist

About the role

As a , you will play a role in promoting safe and responsible gaming practices within our organization. Your primary focus will be to develop and implement strategies that ensure our players engage in gaming activities in a manner that is both enjoyable and safe. This position requires a deep understanding of gambling behaviors, regulatory requirements, and the ability to communicate effectively with various stakeholders. You will work closely with our compliance and customer support teams to foster a culture of responsible gambling.

Key facts

What you'll do

• Develop and execute comprehensive responsible gambling policies that align with industry best practices and regulatory standards.
• Monitor and analyze player behavior to identify patterns that may indicate problematic gambling, ensuring timely interventions.
• Collaborate with cross-functional teams, including marketing and customer support, to integrate responsible gambling messaging into all customer communications.
• Conduct training sessions for staff to raise awareness about responsible gambling and equip them with the tools to assist customers effectively.
• Create educational materials and resources for players to promote awareness of responsible gambling practices and available support services.
• Engage with external stakeholders, including regulatory bodies and non-profit organizations, to stay informed about the latest trends and developments in responsible gambling.
• Develop and manage programs that encourage self-exclusion and other protective measures for players who may be at risk.
• Prepare regular reports and presentations for senior management, detailing the effectiveness of responsible gambling initiatives and areas for improvement.
• Participate in industry forums and conferences to represent Torrero and share insights on responsible gambling strategies.
• Stay updated on changes in legislation and industry standards related to gambling, ensuring compliance across all operations.
• data analytics tools to assess the impact of responsible gambling initiatives and make data-driven recommendations for enhancements.
• Foster a positive company culture that prioritizes player welfare and responsible gaming practices.

Requirements

• Bachelor's degree in psychology, social work, or a related field, with a focus on gambling behavior preferred.
• A minimum of 3 years of experience in a responsible gambling or compliance role within the gaming industry.
• Strong understanding of gambling regulations and responsible gaming frameworks.
• Excellent analytical skills, with the ability to interpret data and identify trends related to gambling behavior.
• Exceptional communication skills, both written and verbal, with the ability to convey complex information clearly.
• Proven ability to work collaboratively in a team environment and engage with diverse stakeholders.
• Strong organizational skills, with the ability to manage multiple projects and deadlines effectively.

Nice to have

• Certification in responsible gambling or related fields.
• Experience in developing training programs or educational materials.
• Familiarity with data analytics tools and software used in monitoring gambling behavior.
• Previous experience working with regulatory bodies or non-profit organizations focused on gambling issues.
• Knowledge of digital marketing strategies related to responsible gambling messaging.

Skills & tools

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and presentations.
• Familiarity with data visualization tools such as Tableau or Power BI for analyzing gambling behavior trends.
• Experience with customer relationship management (CRM) systems to track player interactions and interventions.
• Strong project management skills, with the ability to prioritize tasks and manage time effectively.
• Knowledge of online gaming platforms and technologies, including mobile and desktop applications.

Practical notes

• This position is based in Ħal Qormi QRM, Southern Region, and may require occasional travel for industry events or training sessions.
• The salary for this role will be competitive and commensurate with experience.
• Candidates must be eligible to work in Malta and may require a work visa depending on their nationality.
• Interested applicants can apply through the following link: [Torrero Careers](https://torrero.bamboohr.com/careers/379).

Join Torrero as a Responsible Gambling Specialist and contribute to creating a safer gaming environment for our players while advancing your career in a dynamic and supportive organization.