Central Jersey Shore District Manager, SMB

About the role

As the Central Jersey Shore District Manager for Small and Medium Businesses (SMB) at Toast, you will play a pivotal role in driving the growth and success of our clients in the region. This position requires a strategic thinker with a passion for helping businesses thrive through innovative technology solutions. You will be responsible for overseeing multiple locations, ensuring that our clients receive exceptional service and support while maximizing their use of Toast's products. Your leadership will be crucial in fostering relationships with restaurant owners and managers, providing them with the tools they need to succeed in a competitive market.

Key facts

What you'll do

• Lead and manage a team of account executives and support staff, ensuring they meet performance goals and deliver outstanding service to clients.
• Develop and implement strategic plans to drive sales growth within the Central Jersey Shore region, focusing on small and medium-sized businesses in the restaurant industry.
• Cultivate strong relationships with restaurant owners and decision-makers, understanding their unique challenges and providing tailored solutions to enhance their operations.
• Analyze market trends and competitor activities to identify opportunities for Toast's products and services, positioning the company as a leader in the industry.
• Conduct regular training sessions for your team to ensure they are knowledgeable about Toast's offerings and equipped to provide exceptional customer service.
• Collaborate with cross-functional teams, including marketing and product development, to align strategies and enhance the customer experience.
• Monitor key performance indicators (KPIs) and prepare reports for senior management, highlighting successes and areas for improvement.
• Act as a brand ambassador for Toast, representing the company at industry events, trade shows, and local business gatherings to promote our solutions.
• Provide feedback to the product team based on customer insights, helping to shape future product enhancements and features.
• Ensure compliance with company policies and procedures, maintaining a high standard of integrity and professionalism in all interactions.
• Resolve any escalated customer issues promptly and effectively, ensuring client satisfaction and retention.
• Foster a positive team culture that encourages collaboration, innovation, and continuous improvement.

Requirements

• A minimum of 5 years of experience in sales management or business development, preferably within the restaurant or hospitality sector.
• Proven track record of achieving sales targets and driving revenue growth in a competitive market.
• Strong leadership skills with the ability to motivate and develop a diverse team.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and stakeholders.
• Analytical mindset with the capability to interpret data and make informed decisions.
• Proficiency in CRM software and other sales tools to manage client relationships effectively.
• Ability to travel within the Central Jersey Shore area as needed to meet clients and attend events.

Nice to have

• Experience working with point-of-sale systems or restaurant management software.
• Familiarity with digital marketing strategies and their application in driving business growth.
• Previous experience in a startup environment or fast-paced company culture.

Skills & tools

• Strong understanding of sales principles and customer relationship management.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Familiarity with data analysis tools and reporting software.
• Knowledge of the restaurant industry and its trends, challenges, and opportunities.
• Excellent negotiation and problem-solving skills.

Practical notes

• This position is based in Lakewood, NJ, with the expectation of regular travel within the Central Jersey Shore area.
• Candidates should be prepared for a dynamic work environment that requires adaptability and a proactive approach to challenges.
• Toast is committed to diversity and inclusion; we encourage applications from individuals of all backgrounds and experiences.
• The application process includes a series of interviews and assessments to ensure a good fit for both the candidate and the company culture.

Join Toast and be part of a team that is transforming the restaurant industry through innovative technology solutions. If you are passionate about helping businesses succeed and have the skills to lead a team to achieve remarkable results, we want to hear from you! Apply today to take the next step in your career with Toast.

About the company

Toast is driven by building the platform that helps merchants adapt, take control, and get back to what they do best: building the businesses they love. Who We Are The AI Marketing Agent team is responsible for helping merchants grow their business via AI-powered, full-stack marketing tactics.