Key Holder: Corte Madera

About the role

You own the full in-store experience as the frontline leader responsible for delivering the ThirdLove brand promise during your shifts. You partner directly with the Store Manager and Assistant Store Manager to drive execution on opening, closing, and daily operational workflows. You act as a visible mentor on the sales floor, modeling service behaviors and reinforcing a team culture rooted in inclusion and body confidence. You bring emotional intelligence and product knowledge to every interaction, ensuring standards are upheld and client needs are met with precision. You analyze the flow of the store floor and make real-time decisions to optimize client support and team performance. You communicate proactively with leadership to escalate guest feedback, operational risks, and coaching opportunities as they arise. You are accountable for results in sales, clienteling, and appointment execution while staying aligned with ThirdLove's values. You treat every shift as an opportunity to build client trust and advance the brand's reputation in the store.

Key facts

What you'll do

Deliver a warm, welcoming, and personalized fitting and shopping experience in line with the Retail Excellence Protocol.

Support fit consultations, product education, and conversion through proactive, client-focused behaviors.

Coach team members during shifts to refine selling language, service posture, and product confidence.

Assist in executing store-level loyalty, clienteling, and appointment initiatives.

Serve as Manager-on-Duty when scheduled, leading team huddles and ensuring smooth shift transitions.

Support daily zoning and break schedules to ensure optimal floor coverage and client support.

Reinforce expectations around visual standards, replenishment, cleanliness, and service behaviors throughout the day.

Identify and escalate guest issues, operational concerns, or team coaching moments to ASM/Store Manager when needed.

Execute opening and closing responsibilities, including POS reconciliation, security checks, restocking, and store readiness.

Support inventory tasks such as transfers, cycle counts, and damages as assigned.

Ensure promotional signage, floor moves, and merchandising standards are accurately maintained.

Assist in keeping the back-of-house organized, efficient, and brand-right.

Requirements

You are at least 18 years of age and legally authorized to work in the United States without sponsorship at this time.

You have a high school diploma or equivalent, or you have completed at least three years of college or university study.

You have at least one year of previous retail, customer service, hospitality, or sales experience.

You have demonstrated experience using technology in customer-facing roles, including POS systems and mobile devices.

You can reliably perform essential functions in this role with or without reasonable accommodation.

You are able to stand, walk, reach, bend, stoop, lift, and move product for extended periods throughout your shift.

You are able to climb ladders and reach high spaces to access product and signage as needed during your shift.

You are able to communicate effectively with team members, management, and customers, including providing accommodation for qualified disabilities.

Nice to have

You have prior experience in a key holder, department head, or leadership role in a retail environment.

You have experience using data and visual merchandising guidelines to optimize store performance.

You have familiarity with ThirdLove products or intimate apparel categories.

You have experience supporting loyalty and clienteling programs within a retail setting.

You have background in training or coaching peers in a fast-paced service environment.

You have demonstrated commitment to inclusion, diversity, and building body confidence in a brand setting.

Practical notes

This role is available in Corte Madera. Shifts may include weekends, evenings, and holidays based on business needs. Travel is not required for this position. This role is not eligible for remote or hybrid work arrangements. Visa sponsorship is not available for this role at this time. Individuals must be authorized to work in the United States without current or pending sponsorship. Deadlines for shift coverage and compliance requirements will be communicated during the hiring process.