Graduate Associate, Client Services (m/f/d)

About the role

Client Services Associates convert complex market questions into scheduled expert engagements that guide major investment decisions. They execute discovery and delivery of insights so clients can act with confidence. This role launches commercial careers and builds business acumen through direct interaction with industry specialists.

Customer success teams keep customers happy after the sale. They onboard new accounts, answer questions, and help users get value from a product. They watch usage signals and step in before customers churn. The role mixes support, training, and account management. Customer success teams are measured on retention, usage, and customer satisfaction. Most companies provide structured onboarding so new team members learn the product deeply first.

Key facts

What you'll do

Project ownership uncovers precise client requirements so that high-caliber expert calls are scheduled and insights are delivered on tight timelines.

Cold outreach initiates conversations with industry specialists so that hesitation is overcome and commitment is won for confidential interviews across diverse sectors.

Multi-project management balances several client engagements at once so that pace and quality are maintained while research and logistics are coordinated.

Rapid learning accumulates broad market structures, business models, and regulatory frameworks to support credible advisory discussions with experts.

Cross-selling promotes the full suite of Third Bridge offerings - the content library, surveys, advisory sessions, and 1-1 calls - to deepen client engagement and expand the scope of each engagement.

Requirements

The posting states a minimum of 20 years of experience.

Business fluency in German at C1 level is mandatory for both written and oral communication to ensure clarity and professionalism in all interactions.

Intellectual strength, ambition, and leadership or extracurricular experience demonstrate persistence through internships or professional achievements that prove resilience.

Practical notes

Start dates span the full year of 2027, and the office is central in Munich with convenient public transport access.

We support equal opportunity and invite applications from diverse talent pools to build a team that reflects our global markets.

Typical interview steps

Customer success interviews usually include a support scenario, a communication exercise, and behavioral questions. Candidates may be asked to handle an upset customer or plan an onboarding call. Some loops test product knowledge. Empathy and clear writing are the core skills. Interviewers often ask how you would bring an unhappy account back on track. Structure your answer around listening, a plan, and follow up.

Good to know

Client Services roles build versatile commercial and communication skills within expert network environments where judgment and discretion are essential.

The role uses phone calls, research platforms, and collaboration tools for daily workflows that require fast synthesis of information.

Career progression often moves into management or specialized advisory tracks as performance creates new opportunities.

Professionalism, curiosity, and resilience define success in high-energy commercial roles that operate under tight deadlines.

Expert networks connect specialized professionals across industries to provide timely, reliable insights for critical business decisions.

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.

Career growth

Customer success careers grow from specialist to manager and director levels. Some people move toward account management or solutions engineering. Deep product knowledge and cross-functional work with support, sales, and product teams become key at senior levels. Success careers reward product depth and relationship skills equally. Many leaders in this function started in support or account management.